Customer Renewal Manager

Impact.com•New York, NY

3d•$80,000 - $100,000

About The Position

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Renewal Manager, you will have commercial ownership over a portfolio of 200+ accounts. Your role is highly collaborative, and you will be working with internal and external partners to grow accounts at the time of renewal, mitigate down sells, drive incremental revenue expansion and execute contract changes throughout the customer lifecycle. This role offers you the opportunity to grow commercial negotiation skills, build customer sales processes and contribute to the rapid growth of the department and impact.com.

Requirements

SaaS renewals, customer success, and/or sales experience
Highly organized, detail-oriented, and have excellent time management skills.
Takes initiative and ownership, enthusiastic and eager to learn
Strong communication, effective problem-solving, and presentation skills.
Experience handling objections at different levels of organizations.
Seeks to understand multiple perspectives in a situation and has great conflict resolution skills
Embraces teamwork and cross-team collaboration.
Solve problems with curiosity and creativity
Are passionate about creating a great customer experience
Embody the characteristics of Humble, Hungry and Smart

Responsibilities

Utilize business development skills to successfully uncover revenue expansion and retention opportunities.
Negotiate value-driven renewals and contract changes with a high level of professionalism when interacting with our top-tier customers and partners
Collaborate internally with various teams to coordinate successful outcomes for the customer and impact.com.
Use creative problem-solving skills to balance customer needs and business outcomes.
Build, manage, and forecast customer revenue pipelines (including renewals, upsells and cross-sells)
Contribute directly to the development and growth of the high-performing team.
Have fun! We are a team that values creativity, learning, and growing in a supportive and helpful environment – all while having some laughs and a good time.

Benefits

Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

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