Sr. Manager, Remote Account Management (East Region)

McKesson•Usa, TN

6d•Remote

About The Position

This role is responsible for leading a professional sales and account management team consisting of 9 -11 Remote Sales Account Managers (AMs). The Remote Sales Account Manager (AM) is an individual contributor sales professional and trusted business advisor to their assigned independent clinic (non-acute) specialty customers. The AM will remotely support approximately 30 - 60 independent specialty provider clinics, within an assigned territory. The Senior Manager of Remote Account Management will recruit, hire, train, motivate and hold accountable their account management staff. This position collaborates frequently with the Field Sales organization on shared market initiatives and alignment of strategic customer support across all affiliated customer sites. The Senior Manager will develop and mentor team members, provide monthly updates to the Director of Remote Sales, identify process improvement opportunities within the department, work across business units effectively, and lead and implement business initiatives. Looking for an upbeat, focused, and well-organized sales manager to join our Provider Solutions Remote Sales team. This person will help maximize the effectiveness of a growing Remote Sales team responsible for providing services and pharmaceutical products sales via telephone to independent specialty provider clinics within their assigned territories, as well as providing customer consultation to optimize customer profitability through McKesson solutions and services. Must have direct sales and account management experience, preferably within healthcare, have a strong focus on operational excellence, and thrive in a diverse team environment.

Requirements

Degree or equivalent experience.
Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.
4-year degree or equivalent experience
9+ years of sales or professional experience
Self-motivated and results-oriented
Must have well-cultivated soft skills
Proven ability to motivate and collaborate well with others
Team player and willing to work in a constantly changing environment
Effectively communicate sales results and/or information related to team performance to appropriate departments
Experience in supporting and driving process improvements with cross-functional teams
Strong analytical and business skills
Ability to thrive in a metrics-based environment and ability to manage timelines
Professional business-to-business inside sales acumen
Ability to effectively communicate marketing intelligence
Ability to operate in a fast-paced, dynamic business environment
Ability to analyze communications and manage timelines
Good problem solving and decision-making skills
Excellent written and oral communication skills

Nice To Haves

1+ years Leadership or supervisory experience preferred
Pharmaceutical industry experience preferred
Experience managing a remote team a plus
Working knowledge with Salesforce.com
Proficient in all MS Office products
Working knowledge of McKesson products such as Lynx, iKnowMed

Responsibilities

Communicate, and oversee the implementation of strategies for achieving financial goals.
Recruit, hire, train, coach, and develop a team of Remote Sales Account Managers.
Collaborate with internal business partners (operations, credit, finance, other sales departments and leaders) as needed to drive customer satisfaction, territory compliance/profitability, increase sales and resolve escalated issues.
Identify process improvement opportunities within the department, work across business units effectively, as well as lead and implement business initiatives.
Prepare reports showing performance and present results to senior leadership.
Works on complex issues of diverse scope.
Coordinates the activity of workgroup through utilizing operational policies to obtain solutions.
Frequently interacts with direct reports, outside customers, and functional peer groups at management levels.
Conducts presentations of technical information concerning specific projects/schedules.
Facilitates cooperation.
Communicates organizational and functional strategy and translates it into team goals.
Address disciplinary and/or performance problems according to company policy; make effective/appropriate decisions relative to corrective action as required.