Manager, Relational Databases

Sun Life • Waterloo, ON

11d • Hybrid

About The Position

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Reporting to the Director, Relational Databases, as the Manager, Relational Databases you will play a key technical and team leadership role for the Relational Databases team within Data Management Services (DMS). You will lead a team of technical database operations staff to manage, operate, renew and support relational database technologies. You will manage the performance management and career development of 6 to 10 direct reports in an Oracle, PostgreSQL (Postgres), and AWS RDS environment.

Requirements

• Current or recent database operations and DBA team management experience.
• Extensive technical knowledge and experience of relational database software technologies and infrastructure, specifically Oracle, PostgreSQL (Postgres), AWS RDS and other cloud database services.
• Bachelor's degree in Computer Science or equivalent experience.
• Excellent interpersonal communication, organization and relationship management skills.
• 5+ years progressive technical and database administration (DBA) team management experience within an IT function.
• Experience in orchestrating and delivering database implementation and upgrade projects.
• Experience with Systems Development Life Cycle and Agile Methodologies.
• Ability to communicate openly and effectively with staff, management, clients, suppliers and vendors at all levels.
• Ability to adapt and thrive in an environment of pressing deadlines and changing conditions.
• Good decision-making skills and able to respond well in high-pressure situations.
• Ability to influence and cultivate credible relationships to affect change.

Nice To Haves

• Various operating systems experience across Unix, Linux and Cloud platforms is highly desirable.

Responsibilities

• Prioritize, organize and manage all activities of a Relational Databases team.
• Plan and coordinate baseline and client project activities.
• Lead delivery of database technology upgrades, patches, fixes.
• Provide oversight to production support issues on all technologies and applications supported by the Relational Databases teams.
• Ensure software issues are reported by staff and handled or resolved by suppliers in timely turn around.
• Ensure processes and procedures and set up, maintained and complied by staff, clients and suppliers.
• Build and track service performance metrics and system usage metrics as input to capacity plan and budget planning.
• Establish, manage and reports KPIs, SLAs for all services managed by the team within DMS.
• Identifies trends and assess opportunities to improve processes and execution of changes to meet overall schedule of projects.
• Proactively identifies and tracks risks and develops mitigation plans to manage risks.
• Oversee team’s participation in DR exercises, currency programs, audit requirements and ensure that security patches for proper remediation are applied on a timely basis.
• Ensure all operational, administrative, and compliance functions are properly executed in accordance with best practices.
• Continuously monitor operational processes and escalate issues to leadership as required.
• Lead, manage and mentor a team of technology professionals, including objective setting, performance review and career development.
• Partner with the Practice team to attract/recruit/retain the right talent.
• Manages the hiring process, reviewing resumes, coordinating and conducting interviews.
• Oversees the performance management and career development of the direct reports.

Benefits

• Flexible hybrid work model including in-country (Canada) work-from-home if you prefer.
• Pension, stock and savings programs to help build and enhance your future financial security.
• Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• A friendly, collaborative and inclusive culture.
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.
• Competitive salary and bonus structure influenced by market range data.
• A common sense dress code, where you decide how you dress based on your day.
• The opportunity to move along a variety of career paths with amazing networking potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees