Manager Regional Security Services

First Citizens Bank•Phoenix, AZ

2d•Hybrid

About The Position

This Manager Regional Security Services position provides leadership for a team of regional security consultants while also performing many of those same consultant responsibilities. Responsible for the management of physical security programs, identification of risks, implementation and management of controls, protection of business operations, classified information, infrastructure, assets, associates, and clients, and management of incidents. Ensures compliance with all applicable regulations and laws. Provides expert consultation to senior leadership regarding security programs, technology, policies, standards, and operations.

Requirements

Bachelor's Degree and 8 years of experience in Retail Bank Operations and Security, including management OR High School Diploma or GED and 12 years of experience in Retail Bank Operations and Security, including management
Risk management skills
8 years of combined experience in retail bank operations and security
Abilitiy to build partnerships and collaborate with co-workers, business partners and management
Strong Analytical and Problem-solving skills
Experience in Private Industry or Public Sector Physical Security
Knowledge of Bank Protection Act
Knowledge of NIST 800-53, FFIEC, PCI, ISO 27001 physical security guidance, security lighting regulations, physical security risk and controls management
Knowledge in criminal codes relevant to crimes against persons and property
Experience in physical security technology, crime prevention through environmental design, industry standards, security operations, and practices
Experience in retail banking operational processes
Knowledge of physical and electronic security technology
Knowledge of crime prevention through environmental design concepts, security lighting regulations and industry standards, legal implications of security system implementation, premises liability, and negligence

Nice To Haves

Certified Protection Professional (CPP) or other equivalent professional certification
Direct management/leadership experience

Responsibilities

Manages an assigned team with physical security responsibilities across multiple regions. Establishes performance expectations and objectives, drives accountability, allocates resources, and prioritizes workloads. Manages the performance, training, and evaluation of team members. Develops team members’ professional skills.
Responsible for effective and consistent security services delivery, physical security risk identification and mitigation, implementation and management of risk controls, and security incident response across multiple regions. Directs the design and implementation of security systems within Bank facilities as well as ongoing system maintenance. Oversees security vendor maintenance and installation services. Prepares and manages annual expenditures, budget projections, and business cases.
Collaborates with business partners on the appropriate strategies and control measures to mitigate risks within the Bank's risk tolerance appetite. Provides expert consultation to senior leadership on physical security risks, mitigation, controls and tolerance. Advises Human Resources on sensitive, high-risk, or potentially volatile associate matters. Facilitates security incident exercises.
Manages the physical security risk assessment program, safety assessment program and others as assigned. Manages and maintains a workplace violence prevention and response program. Oversees the analysis and reporting within these programs and directs appropriate actions as necessary. Ensures accurate and timely operational risk event reporting and case management. Partners with other business units and leaders in the achievement of program goals. Ensures ongoing liaison and coordination with law enforcement and emergency services agencies.