Manager, Regional Occupancy Planning Lead

JLL•Raleigh, NC

8d•Onsite

About The Position

JLL is seeking a Manager to join their Occupancy Planning and Management team. This role involves overseeing a team, delivering client solutions in space planning, portfolio management, and move coordination, building relationships, managing space data, problem-solving, and reporting. The position focuses on daily operations, team development, and supporting real estate clients.

Requirements

Demonstrated ability to supervise a team, assign work, and monitor progress
Strong communication skills with the ability to explain procedures and priorities clearly
Experience coaching team members and maintaining schedules
Full knowledge of occupancy planning and management practices
Proficiency in Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUP, cell calculations) and PowerPoint
Ability to read and work with floorplans
Understanding of business policies and procedures within your area
Strong attention to detail and accuracy, especially with numbers and spatial data
Ability to maintain budgets and operate within an operating plan
Capable of managing multiple priorities and ensuring timely completion of work
Comfortable resolving routine operational problems independently
Knows when to escalate issues and seek guidance from more senior colleagues
Uses established procedures to guide decision-making
Professional and responsive with clients and team members
Able to build rapport and work collaboratively across teams
Comfortable interacting with direct reports and functional peer managers
Relevant experience in occupancy planning, space management, facility management, or related field
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

University degree or relevant certification preferred
Prior supervisory or team lead experience is a plus

Responsibilities

Oversee a team within the Occupancy Planning & Management work group, assigning tasks, maintaining schedules, and ensuring work is performed according to established procedures and quality standards.
Focus on daily operations while supporting team members' development and performance.
Work closely with the Account Director to deliver JLL's Occupancy Planning & Management products, solutions, and tools.
Apply knowledge of processes and policies to guide the team in supporting real estate clients with space planning, portfolio management, and move coordination.
Foster productive working relationships within the immediate team and with other work groups.
Communicate effectively with functional peer groups and support coordination among various JLL teams.
Oversee the preparation and accuracy of project status reports, seat demand tracking, space capacity analysis, and inventory forecasting.
Ensure the team maintains attention to detail in floorplan reviews, spatial planning, and migration plans.
Resolve operational problems as they arise within the team, working within established policies and procedures.
Escalate more complex issues as appropriate while providing day-to-day guidance to direct reports.
Create clear, accurate planning reports to support Corporate Real Estate decision-making.
Present information in a professional manner to the team, manager, and client contacts.