Manager, Regional Direct Sales

Astound Broadband • Midland, TX

1d • Hybrid

About The Position

This is a hybrid role where the Manager, Regional Direct Sales will lead day-to-day activities of a team of Direct Sales Representatives. The focus is on Single Family prospecting door to door and Multi-Dwelling Unit relationships to engage, market, and cultivate partnerships to deliver sales targets. The role requires demonstrating knowledge of pricing, product changes, and service processes, staying updated on local competition, and being a subject matter expert on sales systems and tools. Regular updates will be provided to the team via weekly meetings, with a focus on daily activities to track performance against bi-weekly targets and review overall team performance against monthly sales progress. The position involves conducting one-on-one coaching, including field ride-alongs, documenting productivity, and ensuring consistent performance management. Collaboration with regional counterparts on new sales incentives and recognition opportunities is expected. The manager will be responsible for maintaining budgeted headcount, partnering with recruiting for sourcing and interviews, and developing positive community relationships for company branding. Ensuring the team maintains a neat appearance and professional presentation is also a key responsibility. The role includes supporting and managing residential multi-unit dwelling customers and securing partnerships with property managers and leasing agents. Adherence to all company safety standards, practices, and OSHA/National Electric Safety Code rules is required. Other duties as assigned.

Requirements

• College degree or high school diploma; equivalent combination of education and sales experience.
• Minimum 3 years’ experience in management.
• Basic knowledge and aptitude of telecommunications Direct Sales or other face to face sales.
• Knowledge of the cable industry, regional communities, customers and staff.
• Proven record of delivering above expected performance from sales teams.
• Highly productive and prioritizes multiple tasks to maximize customer acquisition and retention.
• Effectively works and communicates with other workgroups.
• Facilitates a harmonious team environment.
• Recognizes the importance of quality in providing a competitive edge.
• Valid driver’s license and satisfactory driving record as determined by the Company.
• Strong organization skills with attention to detail and accuracy.
• Highly productive and prioritizes multiple tasks.
• Highly proficient using MS Office products: Word, Excel, PowerPoint.
• Willingness and ability to quickly learn and understand the cable industry, regional communities, and customers.

Responsibilities

• Lead day-to-day activities of a team of Direct Sales Representatives, focusing on Single Family prospecting door to door as well as Multi-Dwelling Unit relationships.
• Engage, market, and cultivate rewarding partnerships to deliver sales targets.
• Demonstrate knowledge on the latest pricing, product changes and service processes to provide the best in customer experience.
• Stay abreast of local competition.
• Be a subject matter expert as it relates to all systems and tools that the sales channel uses day to day, including billing system, reporting structures and CRM tools.
• Provide regular updates to Direct Sales Representatives via weekly team meetings.
• Focus on daily activities to understand how team members are performing to bi-weekly targets.
• Review overall team performance to track achievement to monthly new customer budgeted sales progress.
• Conduct one on one coaching, which includes field ride alongs, documenting productivity and ensuring consistent performance management.
• Collaborate with counterparts across the Region in the development/creation of new sales incentives and recognition opportunities.
• Responsible for maintaining budgeted headcount, partners with recruiting to source candidates and conduct interviews.
• Seek and develop positive relationships within the local communities to enhance the company’s branding image (e.g., tabling events and Multi Family sponsorship opportunities).
• Ensure team maintains a neat appearance and presents themselves professionally to internal/external customers.
• Support and manage residential multi-unit dwelling customers and secure strong partnerships with property managers and leasing agents within buildings we serve.
• Understand and follow all company safety standards and practices, including accident reporting procedures.
• Understand and follow applicable OSHA and National Electric Safety Code rules and regulations.

Benefits

• 401k retirement plan, with employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED