Detail Shop Manager

Cox Communications • Hatfield, PA

1d • Onsite

About The Position

Every team needs a coach. Every ship needs a captain. Every shop needs a manager. At Manheim (a Cox Automotive company), we’re looking for a solid, stalwart individual for the role of Manager, Reconditioning Service. We believe a good leader prioritizes the personal development of those in their charge, encouraging strategic thinking, innovation and action. They’re also self-aware, ethical and civic-minded. If you have what it takes, this role involves ensuring vehicles are repaired and painted to meet Manheim’s standards and customer or account requirements, purchasing equipment, materials, and supplies for the shop, and overseeing the maintenance and protection of shop equipment. You will also maintain and develop staff by recruiting and training employees and providing educational opportunities. The role includes preparing estimates for collision repair, lot damage, transport damage, etc., reviewing work volumes, planning and continuously monitoring staffing levels, and setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect. You will enforce all company policies and procedures related to employee and customer conduct, partner with various market level support teams to ensure effective and efficient operational processes, and oversee the quality control of vehicles. Communication and resolution of reconditioning goals, measuring process efficiency and effectiveness, and implementing improvement strategies are key. You will manage mechanics completing detailed inspections, preparing reconditioning estimates and completing repairs, and oversee sublet vendor partnerships in the Body Shop and Detail department. The role also involves completing minor to complex diagnoses and repairs to all vehicle systems, handling and disposing of all fluids in accordance with all federal, state, and local regulations, and creating and maintaining vehicle history and maintenance records. Evaluating job performance, conducting performance appraisals, and directing staff to ensure high quality and accuracy in their repair work are also responsibilities. You will approve and forward bills to the appropriate personnel to ensure accurate billing and assist in counseling employees, monitoring and evaluating employee job performance, and conducting performance appraisals.

Requirements

• BA/BS degree and 6 + years of related experience (reconditioning and/or lot operations; body shop; automotive service and/ or repair); or an equivalent combination of education and work-related experience.
• At least 1 year of experience in a management or lead role.
• Good communication and interaction skills.
• Good management and organizational skills.
• Ability to lift 1-30 pounds (light hand tools, etc.)
• Valid driver’s license and safe driving record.
• Must be able to clear a pre-employment drug test.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Knowledge of federal/state laws and regulations regarding OSHA, EPA, and MSDS.
• ASE certification in automotive body repair or reconditioning is preferred.
• Diesel and transmission experience.
• Industry certifications such as electrical and A/C.
• OEM mechanical certification preferred.

Responsibilities

• Ensure vehicles are repaired and painted to meet Manheim’s standards and customer or account requirements.
• Purchase equipment, materials, and supplies for the shop and oversee maintenance and protection of shop equipment.
• Maintain and develop staff by recruiting and training employees and providing educational opportunities.
• Prepare estimates for collision repair, lot damage, transport damage, etc.
• Review work volumes, planning and continuously monitoring staffing levels.
• Set an example in behavior, championing Cox/Manheim values and ensure that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Partner with various market level support teams to ensure effective and efficient operational processes.
• Oversee the quality control of vehicles.
• Communicate and resolve reconditioning goals.
• Measure process efficiency and effectiveness and implement improvement strategies.
• Manage Mechanics completing detailed inspections, preparing reconditioning estimates and completing repairs.
• Oversee sublet vendor partnerships in the Body Shop and Detail department.
• Complete minor to complex diagnoses and repairs to all vehicle systems.
• Handle and dispose of all fluids in accordance with all federal, state, and local regulations.
• Create and maintain vehicle history and maintenance.
• Evaluate job performance and conduct performance appraisals.
• Direct staff to ensure high quality and accuracy in their repair work.
• Approve and forward bills to the appropriate personnel to ensure accurate billing.
• Assist in counseling employees, monitoring and evaluating employee job performance, and conducting performance appraisals.

Benefits

• Competitive pay with opportunities for annual bonuses.
• Unlimited paid vacation time (effective day 1).
• 7 company-paid holidays (effective day 1).
• Great healthcare benefits from day 1 (Multiple options are available for individuals and families. One employee-only plan could be FREE if you participate in our health screening program).
• 10 days of free child or senior care through your complimentary Care.com membership.
• Generous 401(k) retirement plans with up to 8% company match.
• Flexible work schedules.
• Great coworkers who love being part of a team.
• Employee discounts on hundreds of items, from cars to computers to continuing education.
• Up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager