Manager, RCM Client Success
About The Position
Manager, RCM Client Success to oversee team members, including Enterprise Client Advisors, Client Advisors, and Leads, who support assigned RCM Specialties and ensure that exceptional service delivery, client satisfaction, and adherence to revenue cycle management objectives are met across assigned verticals. This Manager plays a critical role in ensuring teams are proactively identifying opportunities to improve client KPI metrics, coaching and developing team members to improve client operation opportunities and collaborating with senior leadership on opportunities to better scale their assigned verticals. The primary objective of this role is to drive client retention, growth, and long-term relationships through exceptional service delivery and strategic account management.
Requirements
- Experience overseeing team members, including Enterprise Client Advisors, Client Advisors, and Leads.
- Experience supporting assigned RCM Specialties.
- Experience ensuring exceptional service delivery, client satisfaction, and adherence to revenue cycle management objectives across assigned verticals.
- Experience proactively identifying opportunities to improve client KPI metrics.
- Experience coaching and developing team members.
- Experience collaborating with senior leadership.
- Experience driving client retention, growth, and long-term relationships.
Responsibilities
- Oversee team members, including Enterprise Client Advisors, Client Advisors, and Leads, who support assigned RCM Specialties.
- Ensure exceptional service delivery, client satisfaction, and adherence to revenue cycle management objectives across assigned verticals.
- Proactively identify opportunities to improve client KPI metrics.
- Coach and develop team members to improve client operation opportunities.
- Collaborate with senior leadership on opportunities to better scale their assigned verticals.
- Drive client retention, growth, and long-term relationships through exceptional service delivery and strategic account management.
Benefits
- Comprehensive medical, dental, and vision benefits
- Company Health Savings Account contribution
- 401(k) with matching contribution
- Generous Paid Time Off
- Paid Parental Leave programs
- Company paid Life and Disability benefits
- Flexible Spending Account
- Employee Assistance Programs
- Company-sponsored Business Resource & Special Interest Groups
- Professional development opportunities
- Tuition reimbursement programs
- Unlimited access to LinkedIn Learning
- Global presence and in-person collaboration opportunities
- Dog-friendly HQ (US)
- Hybrid office-based roles and remote availability for some roles
- Weekly catered breakfast and lunch
- Treadmill workstations
- Zen and wellness rooms
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
