Manager, R&D – Sensory Capabilities Lab

The Kraft Heinz Company • Glenview, IL

4d • Hybrid

About The Position

The Sensory Capabilities Lab Manager serves as a technical lead for sensory science within the North American Zone. This role provides expert sensory guidance, fostering a collaborative environment where scientific data drives product excellence. As a leader in the Sensory CoE, you will focus on growing and mentoring a talented team of sensory support staff. Your goal is to provide the R&D organization with onsite sensory testing capabilities to deliver descriptive analysis, discrimination testing and internal employee evaluations that leverage both executional expertise and digital tools to ensure our products are consistently best-in-class.

Requirements

• Minimum BS in Food Science or Physical Science.
• 6+ years of dedicated experience in Sensory Science, Sensory Research or Consumer Research within an FMCG/CPG environment (Food & Beverage preferred).
• Proven experience managing lab operations, budgets, vendor relationships and coordinating with IT and external partners.
• A proven ability to grow, mentor, and inspire technical teams while fostering a collaborative team spirit.
• Exceptional communication skills with a focus on translating operational objectives into technical action plans to deliver results.
• Demonstrated technical proficiency with sensory methodologies (specifically QDA) and with sensory LIMS/tools such as RedJade or equivalent integration with digital tools
• Possess the ability to influence and guide others through expertise and partnership rather than mandate; a "people-first" approach to leading technical teams.
• Have a proactive mindset focused on evolving processes and adopting new technologies.
• The ability to lead a team through transitions, such as digital integration or methodology shifts, while maintaining high morale and operational excellence.
• Ability to see the "big picture" and ensure sensory executional activities are aligned with the long-term goals of the R&D organization.
• A steadfast commitment to providing exceptional executional accuracy, that the organization can rely on for critical product and business decisions.
• Exceptional skills in working with internal R&D teams and external partners

Nice To Haves

• MS in Sensory Science is plus to support the technical mentorship requirements of the role.

Responsibilities

• Lead the growth and professional development of the sensory support team.
• Provide advanced technical mentorship to sensory technicians and associate scientists—coaching with methodological design, protocol execution, data hygiene, and LIMS use.
• Support hiring, onboarding, training, and performance management as the organization scales.
• Foster a team environment rooted in cross-functional partnership, ensuring the sensory team is seen as an accessible and vital resource for the broader R&D community.
• Act as the primary liaison between executive leadership and the Sensory lab team to ensure team feel strong sense of belonging and have clear understanding of how they impact high level company goals.
• Provide thoughtful management of sensory lab resources and budgets, ensuring the team has the necessary tools to provide high-quality panel execution and align lab capacity with business priorities.
• Set clear expectations and ensure accountability across projects.
• Own planning, timelines and execution across a high volume of simultaneous initiatives supporting Sensory testing and Cooking Validation for the NA zone.
• Partner with Sr, Sensory Manager to ensure excellence in serving protocols and data management including day-to-day execution oversight to ensure consistent, high-quality data collection.
• Act as the primary consultant to R&D project teams on experimental design, panel selection criteria, serving protocols and data quality controls to ensure scientific integrity and reproducibility.
• Facilitate the adoption of best practices in sensory science across the zone.
• Lead technical reviews of sensory methodologies, recommending methodological improvements and ensuring alignment with industry best practices and the Global Sensory Excellence network.
• Implement and enforce standard operating procedures for panel operations, including protocols for blinding, sample handling, and FSQ product release control.
• Lead technical implementation and day-to-day use of sensory LIMS and digital tools (e.g., RedJade or similar) to capture, manage and protect sensory data.
• Partner with internal IT and external sensory software providers to maintain agile, secure data collection capabilities and to adapt digital solutions for new sensory methodologies.
• Optimize data management practices to facilitate digital integration: data capture, version control, metadata standards, and collaboration with the analysis teams.
• Own budgetary control for the sensory team: process POs, approvals and receiving; monitor monthly variance from plan and communicate with R&D finance.
• Work closely with sensory support team and internal facilities to maintain lab spaces, equipment and supplies to meet the testing needs of the team in the Sensory Evaluation Centers in Glenview, Il and Warrendale, PA and Cooking Validation Lab in Warrendale, PA.
• Represent the North American CoE within the Global Sensory Excellence network, contributing to a global community of practice and staying informed on emerging sensory trends and technologies that will improve executional efficiency.
• Manage vendor relationships for software, equipment, and panel services; negotiate and evaluate technical performance of external partners.

Benefits

• Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.
• Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs.
• Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
• We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
• You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs Financial – 401k, Life, Accidental Death & Dismemberment, Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Manager