Manager, Quality Operations Engineer

Misfits Market•Northlake, IL

5h•$90,000 - $110,000

About The Position

Misfits Market is seeking a hands-on, data-driven Quality Engineer Manager for its Fulfillment Center team. Reporting to the Senior Manager, Operations Quality Engineering, this role leads facility quality strategy, compliance execution, and cross-functional performance. It manages and mentors the FSQA Supervisor and connects quality strategy with daily operations. The manager drives continuous improvement, supplier compliance and regulatory management, defect analysis, and culture change. The role leads operational quality and the “Perfect Box” mission through floor audits, defect and complaint investigations, and clear inbound acceptance criteria. It owns site CAPA and validation activities, process optimization, SOPs and Work Instructions, document control, knowledge transfer, and change management. The manager uses SPC, Pareto charts, trend data, and customer feedback to produce performance roll-ups and support evidence-based operational decisions. The position maintains GMP and sanitation compliance, directs Food Safety and Quality Plans, and supports third-party, customer, and regulatory audit readiness and SQF benchmarking goals. It leads onboarding of electronic Food Safety and Quality Management Systems, partners on WMS improvements, and supervises mock recall and traceability exercises. The role requires spending 50% of the time on the warehouse floor in cold environments of 36°F and below.

Requirements

Bachelor’s degree in Engineering (Industrial, Mechanical, Manufacturing), Food Science, Supply Chain, or a related technical field.
3–5 years of experience in Quality Assurance, Continuous Improvement, or Process Engineering in manufacturing, food production, or a high-volume fulfillment environment.
Strong proficiency in data analysis and Statistical Process Control.
Experience with project management methodologies.
Knowledge of Lean Six Sigma principles.
Familiarity with FDA, USDA-AMS and FSIS, GFSI, and FSMA regulations.
HACCP certification and SQF Practitioner certification.
Exceptional communication skills, including the ability to translate technical quality concepts into clear instructions for warehouse associates.
Ability to spend 50% of the time on the warehouse floor in cold environments (36°F and below).

Nice To Haves

Lean Six Sigma Green Belt.
Experience implementing or maintaining SQF, BRC, or ISO 9001 systems.
Spanish.

Responsibilities

Manage, coach, and mentor the Food Safety & Quality Assurance Supervisor.
Audit picking, packing, shipping, and sanitation processes on the warehouse floor to ensure adherence to the “Perfect Box” standard.
Lead site investigations into internal errors and customer complaints, using metrics to develop predictive mitigation.
Partner with Inbound and Inventory Control to establish acceptance and rejection criteria for incoming items before they go live in the WMS.
Lead site CAPA and validation activities and design engineering and workflow solutions to eliminate bottlenecks and mitigate product shrink.
Develop, review, and deploy SOPs and Work Instructions; establish document control processes using the e-QMS and supporting repositories.
Serve as a subject matter expert for SOP deployment and problem-solving disciplines.
Lead new quality initiatives, test methods, and validation projects, ensuring timelines and stakeholder alignment.
Use SPC, Pareto charts, and trend data to interpret quality signals; prepare weekly and monthly quality performance roll-ups and Voice of the Customer feedback loops.
Use data to support operational decisions and demonstrate when process changes are necessary.
Maintain warehouse adherence to GMPs and sanitation standards.
Direct preparation and maintenance of site Food Safety and Quality Plans and support third-party, customer, and regulatory audit readiness and SQF benchmarking goals.
Champion a culture in which food safety is everyone’s responsibility and quality does not come at the expense of safety.
Lead onboarding of electronic Food Safety and Quality Management Systems and partner with systems engineers to improve WMS functionality.
Supervise mock recall and traceability exercises to achieve a 100% recovery target within specified regulatory windows.