Manager - Quality Control

ServiceSource, Inc. • Quantico, VA

10d • Onsite

About The Position

The Quality Control (QC) Manager oversees the quality control activities for the Quantico Custodial Services contract. The QC Manager is responsible for proactively ensuring quality and safety is maintained in defined policies, procedures, work instructions by conducting planned and unannounced inspections at all of the FBI and DEA facilities. The QC Manager shall supervise (3) QC Inspectors, and perform periodic inspections and evaluations of the Inspectors performance. The QC Manager will compile all monthly data collected from the Quality Inspectors and Quality Manager inspection results, and produce a Quality Monthly Status Report which will be provided to the Program Manager and ServiceSource corporate team.

Requirements

• Must be able to pass and maintain a DOJ Security Clearance.
• High School diploma or General Educational Development (GED).
• Ability to obtain Cleaning Industry Management Standard (CIMS) certification.
• Per contract, valid driver’s license and good motor vehicle record (MVR).
• Knowledge of commonly-used janitorial concepts, practices, and procedures.
• Experience with safety regulations and standards; root cause analysis; data analysis; and preventive/correction action.
• Proficient in Microsoft Office skills, with the ability to become familiar with corporate specific programs and software.
• A well organized, detail oriented, and self-directed individual who is a team player.
• Must have excellent oral/verbal communication skills.
• Strong problem-solving and analytical skills.
• Excellent customer service and interpersonal skills.
• Proven experience in high volume/fast paced operations environment.

Nice To Haves

• Associate Degree in Business Administration, Operations Management, Facilities Management or a related field.
• A minimum of two (2) years in quality systems, quality systems implementation.
• A minimum of two (2) years supervising/managing employees.

Responsibilities

• Develop and/or maintain and implement quality procedures and safety policies and procedures, based upon contract requirements and any applicable Corporate and/or statutory/regulatory requirements pertinent to the site.
• Measure, monitor and analyze the processes and implement actions necessary to meet goals and drive continual improvement.
• Comply with the site safety program which includes conducting monthly safety meetings, training and hazard inspections and assessments.
• Comply with the site/contract environmental program which includes environmental site assessments, facility inspections and hazardous waste control in accordance with state, federal and regulatory environmental requirement.
• Positively promote the health, safety and well-being among staff and facility occupants.
• Provide onsite employee training and investigate all employee work related accidents and incidents, and implement corrective action to prevent recurrence.
• Conduct periodic reviews to ensure employees are following GS-42 protocols, properly handling hazardous, undiluted cleaning materials
• Ensure compliance with all environmental health and safety regulations, and keeps abreast of any changes to laws and regulations that impact the organization.
• Conduct periodic inspections as required to ensure custodial services requirements are met or exceeded, in accordance with the standards and expectations outlined in the Custodial Services SOW in service of the FBI and DEA customers.
• Provide quality monthly status reports to the Program Manager and ServiceSource corporate office.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED