Manager, Quality Control

IRE • Us, NY

11d • Onsite

About The Position

Manager, Quality Control (QC), Bioanalytical Clinical Research Labs, Whitesboro, New York (NY) ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. As a Manager, Quality Control (QC) at ICON , you will be responsible for overseeing the quality control processes and ensure that all products meet the required quality standards and specifications.

Requirements

• Bachelor's degree or Master's degree in life sciences, quality assurance, or a related field is preferred, with significant experience in quality control or quality assurance.
• Proven experience managing quality control operations in a related environment, with a strong understanding of quality assurance principles and regulatory requirements.
• Strong leadership and team management skills, with the ability to motivate and guide staff to achieve quality objectives.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across various departments.
• Strong analytical and problem-solving abilities, with experience in root cause analysis and implementing corrective actions.
• Detail-oriented, proactive, and committed to maintaining high standards of quality and compliance in all processes.
• Having the legal right to work in the country where the role is based.

Responsibilities

• Oversee quality assurance and compliance workstreams, ensuring deliverables meet quality and timeline expectations.
• Manage the quality control operations, including the testing and inspection of products to ensure compliance with regulatory and quality standards.
• Develop and coordinate inter-departmental system improvements relating to quality and efficiency.
• Suggest process improvements to continually maximize the efficiency of the personnel, recommend solutions and implementation of action plans.
• Lead, train, and mentor a team of quality control staff to foster a culture of quality and continuous improvement.
• Collaborate with production, regulatory, and research teams to resolve quality-related issues and implement CAPAs as needed.
• Monitor quality control metrics and prepare reports to assess quality performance and identify areas for improvement.
• Ensure compliance with applicable regulations, industry standards, and internal policies in all quality control activities.
• Develop working relationship with internal clients/suppliers — particularly laboratory personnel and operations.
• Recommend approach and carry out solution as directed for more complicated quality findings.
• Participate in client or regulatory audits with the Quality Assurance department as required.

Benefits

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Manager