Manager Quality Assurance & Quality Control (QA/QC)

Hays Electrical Services•Houston, TX

13d

About The Position

The Manager of Quality Assurance & Quality Control (QA/QC) provides corporate leadership, strategic direction, and technical governance for quality management across Hays Electrical Services’ construction, prefabrication, and service portfolios, including mission-critical data-center developments, large-scale electrical infrastructure, and commercial installations. The role leads the company’s QA/QC function and develops and enforces companywide quality standards, inspection protocols, and commissioning-readiness procedures to ensure compliance with project specifications, codes, and client expectations. It establishes the framework, staffing model, and accountability mechanisms for incorporating quality into every phase of work execution. Operating within the Operational Assurance Division, the role works closely with the Directors of EHS and Commissioning & Energy Control to support integrated governance of safety, quality, and energy control. It serves as the company’s primary authority for workmanship, specification adherence, and inspection integrity, promoting consistent standards across operating regions. The position oversees corporate and project-level quality programs, develops the Corporate Quality Management System (CQMS), supports and develops QA/QC personnel, and monitors performance through reviews, metrics, reporting, and continuous-improvement initiatives. It also partners with construction, prefabrication, commissioning, business development, and preconstruction teams; represents the company in client quality reviews and audits; and maintains a visible leadership presence through project visits and cross-project coordination.

Requirements

At least 10–15 years of progressively responsible experience in electrical construction, including at least 5 years in QA/QC leadership or corporate-level quality management.
Strong understanding of NEC, NEMA, NFPA, ANSI/NETA ATS, and other electrical construction standards applicable to data centers and large-scale commercial projects.
Proven ability to develop, implement, and sustain Corporate Quality Management Systems (CQMS) and project-level inspection programs.
Bachelor’s degree preferred in Electrical Engineering, Construction Management, Engineering Technology, or a related technical field; equivalent industry experience demonstrating advanced knowledge of electrical construction methods, QA/QC governance, and mission-critical project delivery may be considered in lieu of formal education.

Nice To Haves

ASQ Certified Quality Engineer (CQE) or Certified Quality Manager (CQM/OE).
ISO 9001:2015 Lead Auditor certification.
Six Sigma Green Belt or Black Belt.
CQM-C (U.S. Army Corps of Engineers).

Responsibilities

Provide corporate leadership and direction to the QA/QC organization and ensure consistent quality governance across projects.
Develop and implement the Corporate Quality Management System (CQMS), with procedures, standards, and controls aligned with NEC, NEMA, NFPA, and mission-critical client specifications.
Oversee companywide QA/QC policies, procedures, templates, and inspection tools.
Lead the recruitment, selection, and development of project-level QA/QC Managers and Inspectors; establish performance goals, review metrics, and provide coaching and support.
Serve as the senior escalation point for project quality issues and coordinate resolutions with project leadership, corporate management, and client representatives.
Define the QA/QC framework for prefabrication, field installation, testing, and commissioning readiness.
Develop and maintain standardized Inspection & Test Plans (ITPs), Non-Conformance & Corrective Action procedures (NCR/CAR), and turnover documentation protocols.
Integrate QA/QC requirements into project planning, procurement, and construction sequencing, and promote consistency between design specifications, installation standards, and inspection deliverables.
Coordinate with the Director of Commissioning & Energy Control to align inspection milestones with system turnover and energization readiness.
Coordinate with the Director of EHS to embed quality controls that reinforce safe work practices and regulatory compliance.
Maintain governance of quality records and documentation systems to support traceability, accuracy, and audit readiness.
Govern QA/QC performance across projects through structured reviews, performance metrics, and reporting; oversee project-level program execution for compliance with the CQMS and client specifications.
Establish companywide quality performance indicators, including rework rates, NCR/CAR closure trends, client audit findings, and commissioning acceptance metrics.
Lead corporate reviews of significant quality events, root-cause analyses, and corrective-action tracking through closure.
Capture, communicate, and embed lessons learned and systemic improvements into future projects.
Develop and maintain governance tools, dashboards, and a corporate quality dashboard that provide executive visibility into portfolio performance and trends.
Collaborate with Construction, Prefabrication, and Commissioning leadership to align production, safety, and quality objectives.
Participate in design and constructability reviews to embed quality standards early in the project lifecycle.
Support Business Development and Preconstruction teams by defining QA/QC deliverables, resource needs, and quality commitments in proposals.
Represent Hays Electrical Services in client quality audits, witness testing, and executive-level performance reviews.
Make periodic project visits to reinforce quality expectations, engage QA/QC teams, and assess program effectiveness.
Facilitate communication between field QA/QC personnel and corporate leadership, and lead cross-project coordination meetings with QA/QC Managers and Inspectors.
Provide strategic feedback to project leadership teams to strengthen compliance, documentation integrity, and delivery quality.
Promote professionalism, accountability, and continuous improvement across QA/QC functions through communication, recognition, and leadership visibility.
Evaluate QA/QC program effectiveness and improve processes, documentation, and field execution.
Identify training needs and collaborate with Learning & Development to build technical training programs for field leadership, foremen, and QA/QC personnel.
Benchmark company performance against industry best practices and client frameworks to maintain technical leadership in the mission-critical market.