Manager, Quality Assurance / Quality Control (QA/QC)

Howard University•Washington, DC

10d•$110,000 - $115,000

About The Position

The Manager, Quality Assurance/Quality Control (QA/QC) ensures operational standards, safety, and compliance across technical operations, custodial services, and EHS collaboration within Physical Facilities Management (PFM). This role conducts inspections, audits vendor performance, and ensures adherence to engineering standards, environmental health regulations, and University service benchmarks. The QA/QC Manager partners with operations and custodial supervisors to maintain a safe, clean, efficient, and compliant campus environment.

Requirements

Bachelor’s degree in engineering, environmental health, or facilities management
At least 5 years of QA/QC, custodial, or engineering operations experience.
Expertise in QA/QC processes for facilities, custodial, and engineering systems.
Strong knowledge of safety standards, building codes, and environmental health regulations.
Ability to evaluate service quality and enforce accountability across teams and vendors.
Effective communication, reporting, and training skills.
Focus on proactive compliance, risk mitigation, and customer satisfaction.
Strong interpersonal, analytical, and problem-solving skills with focus on accountability and innovation.
Commitment to service quality, timeliness, and the University’s mission.

Nice To Haves

Certifications in OSHA, quality management systems, or EHS compliance strongly preferred.

Responsibilities

Develops and enforces QA/QC protocols for custodial operations, technical systems, and EHS standards.
Conducts regular inspections of buildings, mechanical systems, utilities, and custodial services.
Tracks and reports KPIs on cleanliness, system reliability, compliance rates, and safety incidents.
Audits vendor performance against contract terms and service-level agreements.
Collaborates with EHS staff to ensure OSHA, EPA, fire/life safety, and hazard communication compliance.
Provides findings and corrective action recommendations to the Deputy Director and Executive Director.
Leads training and awareness programs on service quality, safety, and regulatory requirements.
Supports sustainability and continuous improvement initiatives in operations and custodial services.
Maintains documentation for audits, inspections, and compliance reporting.
Performs other related duties as assigned.