Manager, Quality Assurance - Bakery

Little Caesars Pizza•Detroit, MI

3d•Onsite

About The Position

In this role, you will lead and manage the quality assurance programs, policies and initiatives for company products. Responsible for developing inspection, testing and quality control procedures, design of quality training programs, investigation of customer complaint issues and facilitation of quality audits.

Requirements

Bachelor’s degree in food science, Biology, Chemistry or related discipline.
Minimum of five (5) years quality assurance experience in the food industry and a total of seven (7) years total quality assurance experience.
Knowledge of the food industry manufacturing practices and familiar governmental regulations.
Ability to communicate effectively with franchisees, vendors and other departments, often communicating complex technical data to a variety of audiences.
Evidence of the ability to establish, document, update and track quality metrics, preferable through standardized and accepted process control procedures.
Experience in a previous position requiring accuracy, attention to detail and documentation of issues, resolutions and policy changes.
Excellent problem-solving and decision-making skills.
Good interpersonal skills and ability to resolve conflicting points of view.
Demonstrated ability to manage multiple, complex projects and initiatives simultaneously with a results-oriented approach.
Computer proficiency (Microsoft Office, database, Internet and documentation software required.
Sensory abilities for product evaluation.
Ability to travel up to 30% of the time and to adhere to the company corporate travel policy.

Nice To Haves

HACCP certification and foodservice sanitation certification.
Experience with lab analysis and testing on products used in the pizza business.

Responsibilities

Create and implement updated policies, procedures and programs that ensure product safety and quality, including updating product specifications and issue changes.
Identifies and resolves supplier food safety and quality issues.
Provides technical support and acts in a liaison role with the quality control function to develop and ensure controls are developed, executed and maintained.
Manages critical food lines and implements new laboratory procedures and instrumentation and assist the International department with manufacturing and problem resolution.
Communicates with staff, other departments and suppliers with product specifications and program changes as appropriate.
Responsible for direct involvement in corporate product recalls and retrievals if required and maintains appropriate documentation.
Administers mock recalls to distribution centers.
Coordinates samples from distribution centers, sanitation audits and lab testing.
Assists leadership in policy creation for vendors, vendor evaluation and audits
Maintains approved manufacturer list for regional vendors.
Performs other duties as requested by Supervisor.