Manager: Quality and Risk Management

Pagosa Springs Medical Center • Pagosa Springs, CO

55d • $82,680 - $127,816 • Onsite

About The Position

This key management position is responsible for leading an effective and sustainable, data-driven, facility wide, and quality assurance and performance improvement (QAPI) program. The QAPI and Risk Manager maintains a quality infrastructure that includes development and implementation of decision tools, clinical processes and guidelines, care management programs, and outcome measurement assessments. This manager leads both the Quality Counsel and the Performance Improvement Committee. The QAPI and Risk Manager assures that PSMC participates fully with regulatory quality programs both federal and state. The Manager participates in external committees and meetings to develop critical relationships with community and professional resources. The QAPI and Risk Manager has strong leadership, interpersonal and communication skills, with the ability to analyze situations and arrive at creative solutions to complex healthcare challenges. The Manager of QAPI and Risk is responsible for the overall management of assigned departments for Pagosa Springs Medical Center. These services include, but, are not limited to: Quality Assurance Performance Improvement Risk Management Such management includes: Oversight of effective day-to-day operations; Development, implementation of processes to improve clinical care for the appropriate patient population; Managing staff and resources within the department; Implementation of new services and programs as directed by Leadership; Effective fiscal management; Coordination and collaboration with the medical staff, other managers / leaders and staff; Participation in hospital-wide problem solving, sharing of information and other joint efforts; Recommending and implementing innovative organizational processes which support the safe and effective provision of patient care and improve patient outcomes. Join a Hospital That Feels Like Family – In a Town That Feels Like Home Pagosa Springs Medical Center is an award-winning, independent Critical Access Hospital serving the residents and visitors of Archuleta County and the surrounding region. As a modern rural hospital, PSMC delivers exceptional emergency, primary, and specialty care supported by advanced technology, a collaborative medical staff, and a leadership team committed to quality, safety, and patient-centered service. At PSMC, you are not just a number – you are a valued team member whose contributions make a real difference. We prioritize professional growth, meaningful work, and a positive, supportive workplace culture grounded in our WISER values: Wholeness, Integrity, Stewardship, Excellence, and Respect. What you’ll find at PSMC: A supportive, collaborative culture where people truly care about each other Modern facilities and growing service lines Leadership that listens and invests in staff Opportunities to learn, grow, and advance your career A place where you can have direct impact on patient care and community wellness Live Where Other People Vacation Pagosa Springs is a mountain paradise tucked among the rugged peaks of the San Juan National Forest. Here, you can step into nature the moment you clock out: Relax in our world-famous hot springs Ski or snowboard at Wolf Creek Ski Area – “the most snow in Colorado,” just 30 minutes away Explore hundreds of miles of hiking, biking, and off-roading trails Enjoy fly fishing, rafting, or paddle boarding on pristine rivers and lakes Experience warm, friendly community with local festivals, live music, farmers markets, and small-town charm If you’re looking for meaningful work, work-life balance, and a community that embraces you – PSMC and Pagosa Springs are the perfect place to build your future.

Requirements

• Bachelor’s degree in a healthcare related field is required.
• Minimum of five (5) years clinical experience is required.
• Minimum of two (2) years supervisory or management experience is required.
• Minimum of two (2) years experience in Quality Assurance, Performance Improvement and/or Risk Management is required.
• Current Colorado licensure as RN, if applicable.
• CPHQ (Certified Profession in Healthcare Quality) is strongly desired but not required. If not certified, successful completion of certification within one year of hire date is required.
• CPHRM (Certified Professional in Healthcare Risk Management) is strongly desired but not required. If not certified, successful completion of certification within one year of hire date is required.
• Current AHA BLS certification for Heart Saver is required.
• Computer skills sufficient to handle email, documents, spreadsheets and project management software.
• Demonstrates ability to read, write, and clearly express one’s self in English 100% of the time.
• Demonstrates ability to listen.
• Demonstrates ability to express or exchange ideas by means of spoken work, to impart oral information to others or the public and to convey detailed spoken instructions to others accurately, loudly, or quickly.

Nice To Haves

• Healthcare Management and/or Clinical degree is strongly desired but not required.
• Additional languages desired but not required.
• CPHQ (Certified Profession in Healthcare Quality) is strongly desired but not required.
• CPHRM (Certified Professional in Healthcare Risk Management) is strongly desired but not required.

Responsibilities

• This key management position is responsible for leading an effective and sustainable, data-driven, facility wide, and quality assurance and performance improvement (QAPI) program.
• The QAPI and Risk Manager maintains a quality infrastructure that includes development and implementation of decision tools, clinical processes and guidelines, care management programs, and outcome measurement assessments.
• This manager leads both the Quality Counsel and the Performance Improvement Committee.
• The QAPI and Risk Manager assures that PSMC participates fully with regulatory quality programs both federal and state.
• The Manager participates in external committees and meetings to develop critical relationships with community and professional resources.
• The QAPI and Risk Manager has strong leadership, interpersonal and communication skills, with the ability to analyze situations and arrive at creative solutions to complex healthcare challenges.
• The Manager of QAPI and Risk is responsible for the overall management of assigned departments for Pagosa Springs Medical Center.
• Oversight of effective day-to-day operations
• Development, implementation of processes to improve clinical care for the appropriate patient population
• Managing staff and resources within the department
• Implementation of new services and programs as directed by Leadership
• Effective fiscal management
• Coordination and collaboration with the medical staff, other managers / leaders and staff
• Participation in hospital-wide problem solving, sharing of information and other joint efforts
• Recommending and implementing innovative organizational processes which support the safe and effective provision of patient care and improve patient outcomes.

Benefits

• Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager