Manager, Psychiatric Services

NorthLakes Community Clinic • Hayward, WI

2d • Hybrid

About The Position

The Psychiatric Services Program Manager is responsible for successful day-to-day clinical operations and delivery of quality services across in-person and virtual care settings. The Psychiatric Services Manager assesses practice and develops training plans to develop clinical staff competencies and skills. The Psychiatric Services Manager works with site managers, clinical and admin leadership to manage scope of work being performed by medical assistants, RNs and other clinical staff support positions. The Psychiatric Services Manager works with leadership to support implementation of quality improvement initiatives and improve patient experience and outcomes, care coordination, and access to services through both onsite and telehealth platforms. The schedule for this position is Monday-Friday and is a traveling position to all clinical sites along with providing virtual site to site support.

Requirements

• Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.
• Bachelors degree in social work, health care administration, public health or related field required, master’s preferred.
• Five years of prior experience in project and/or clinical management position required (or equivalent combination of education and experience).
• Experience in behavioral health or related setting required.
• Must have a valid driver's license.

Nice To Haves

• Experience with process design, change management, and staff training preferred.
• Prior experience with EHR and MS Office preferred.

Responsibilities

• Works with leadership to develop program policies, procedures, workflows, and training to support department functioning, tailoring to site needs.
• Identifies training needs and develops training plans for the department.
• Works with managers on staffing and coverage to promote access to care, provide effective service delivery, and negotiate balanced coverage for all programs.
• Works with Quality and care teams on implementing quality improvement efforts, performance and quality assurance protocols.
• Trains staff on such protocols and policies.
• Supports patient access initiatives and population health management efforts.
• Supports departments in maintaining compliance with policies and procedures.
• Works with the Integration Director and Clinical Directors to ensure accurate and timely documentation, data entry and validation, and reporting for grants, State, and tracking of program outcomes.
• Supports implementation of grant-funded projects and reporting.
• Assists in preparing for audits and chart reviews in accordance with organizational protocols.
• Ensures that care coordination activities, including specialty care and social services, are implemented efficiently and in a timely manner, and in accordance with organizational policies and procedures.
• Build relationships with care teams and administrative teams to support integrated service delivery across the organization.
• Works with the Integration Director to develop work plans to support departmental goals and objectives.
• Works with the administrative and clinical leadership teams in developing work plans to support departmental goals and objectives.
• Coordinates and approves purchase of supplies and equipment necessary for efficient program operations, within budget specifications and storage limitations.
• Works with Site Managers to prepare annual budgets.
• Participates in community groups regarding patient education, safety, emergency preparedness, disease prevention, etc.
• Ensures staff achieves proficiency in the EHR and follows defined protocols established by the organization.
• Taking full advantage of software capabilities, prepares management and financial reports, studies, collects patient statistics as requested and required, and assists in preparation of other comprehensive reports as requested.
• Maintains strict confidentiality regarding patient information.
• Understands and upholds the Center's stated Mission, Vision, Values and Goals.

Benefits

• Medical and dental insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Leave Bank
• 403(b) with up to a 4% employer match
• Vision Insurance
• Supplemental Life, AD&D and Disability
• Tuition reimbursement
• Health and Wellness reimbursement program
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Partner of HRSA/NHSC loan repayment program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager