Manager, Provider Integration and Performance
About The Position
We are seeking a dynamic and strategic leader for the role of Manager, Provider Integration and Performance, a pivotal position supporting the realization of the Santé Circle Health acquisition. This role is responsible for leading the design, implementation, governance, and performance management of Canada Life's strategic provider partnerships. Working in close partnership with leaders across Health & Ability Strategy, the Disability Management Services Office and other Canada Life teams, the successful candidate will support provider integration initiatives, drive end-to-end processes, establish governance frameworks, and drive the implementation of our provider strategy. The role is accountable for developing the performance measurement strategy for providers, establishing outcome metrics, evaluating the impact of provider interventions on disability claim outcomes, and using data-driven insights to guide operational and strategic decisions. The role requires strong stakeholder management, operational excellence, analytical capability, and experience driving complex cross-functional initiatives.
Requirements
- 5+ years experience with project management, data analysis, vendor relationships, outcomes measurement and program evaluation.
- Experience leading cross-functional initiatives involving multiple internal and external stakeholders.
- Experience designing and implementing operational processes and governance frameworks.
- Experience developing performance measurement frameworks, dashboards, and reporting solutions.
- Experience evaluating provider performance and service outcomes and translating findings into actionable recommendations for operational improvement.
- Pro B cleared is a requirement.
Nice To Haves
- Knowledge of disability management, healthcare delivery models, mental health services, or insurer-provider partnerships is considered a strong asset.
Responsibilities
- Coordinate the development, implementation, and documentation of end-to-end operating processes between Canada Life disability claims operations, Sante Circle Health and external providers.
- Ensure provider network operations align with internal policies, clinical standards, privacy requirements, regulatory obligations, and risk management frameworks.
- Serve as the primary operational liaison ensuring clarity of responsibilities, workflows, escalation processes, and service expectations.
- Partner with Legal, Procurement, and business stakeholders to support contract development, interpretation, and ongoing management of provider network agreements.
- Identify operational risks, service gaps, and integration challenges and develop mitigation strategies to support successful implementation and long-term sustainability.
- Collaborate with Disability Operations, Clinical Services, Finance, Technology, Legal, and external partners to embed processes into daily operations.
- Establish operational standards and service-level expectations across all stakeholders.
- Coordinate the development of comprehensive training programs for leaders, case managers, clinical teams, and support functions.
- Design and develop a comprehensive performance measurement framework to monitor provider network effectiveness.
- Define and establish monitoring processes for key performance indicators (KPIs), service standards, quality measures, experience metrics, and clinical outcome indicators.
- Use data analysis to identify trends, opportunities and risks and make recommendations to improve processes, provider performance and claim outcomes.
- Track benefits realization and provide recommendations to maximize return on investment.
Benefits
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
