Manager, Provider Experience

Evolent

2d•Remote

About The Position

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture.

Requirements

Minimum of 2 years provider engagement experience
Exceptional communication skills
In-depth knowledge of provider engagement, network management, and performance improvement methodologies
Proficient in leveraging best practices, a project management discipline, and strong operational mindset
An exceptional analytical ability
Strong alignment with our corporate values, which include: Start by listening, Communicate with Candor, Own the Opportunity, and Fostering Inclusion
Ability to travel up to 10%
High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.

Nice To Haves

Associate degree or higher in Business Administration, Healthcare Management, or related field preferred
Experience with generative AI, automation, or intelligent workflow solutions

Responsibilities

Support the execution of Evolent's provider experience strategy, ensuring providers and payer clients achieve desired outcomes through our products and services from the start of market implementations.
Promote utilization of Evolent's digital platforms.
Identify and remove barriers that create friction for provider practices.
Serve as a trusted partner to stakeholders who rely on Provider Experience expertise.
Partner closely with cross-functional teams to drive provider satisfaction, strengthen adoption of digital solutions, and enhance the overall provider experience at scale.
Collaborate with internal stakeholders on focused priorities to centralize and scale efficiencies and standardize practice, training, education, and provider support services.
Develop and maintain strong relationships with provider groups, practice administrators, and key provider stakeholders to drive desired behavior change.
Collaborate with internal stakeholders to pull through business rules and policy with payer clients and provider experience at top of mind; anticipate provider barriers, and triage practice issues and challenges, as appropriate.
Lean in on initiatives related to payer client deliverables providing support and analytics, as needed, in close partnership with Marketing, Product, Clinical Operations, and CSO cross functional teams.
Partner with internal stakeholders to develop new oncology education and training content with consideration of provider experience lens related to practice issues and challenges.
Analyze provider product usage data and engagement metrics to identify trends, potential risks, and opportunities for proactive customer support.
Review and monitor dashboards to manage priority KPIs for practice performance and customer service; report KPIs to client and internal leaders.