Manager ProServices

Lowes • Mooresville, NC

1d • Onsite

About The Position

The primary purpose of this role is to manage the customer and associate systems, and to lead the system strategy to ensure that field and store teams have the tools they need to effectively capitalize on sales opportunities. These responsibilities include managing intake requests for system enhancements and leading the forward-thinking strategy for systems and product road map delivery. This role ensures the effective delivery of the sales strategy for Lowe's pro-services.

Requirements

• Bachelor’s degree in MIS, Economics or related field or equivalent years of experience in lieu of education requirement, if applicable
• 3 Years Experience in a large sales organization with experience managing system implementations and enhancements
• Demonstrated experience in gathering and transforming customer needs into an actionable product vision, requirements definitions, testing and implementation plans
• Strong user experience/design sense, with a record of building great products/experiences

Nice To Haves

• Experience in Omni-channel retailing or b to b sales
• Experience in designing, developing, and building collaborative or web technologies, either in the consumer or enterprise space
• Experience presenting to executive leadership and handling sensitive customer escalations

Responsibilities

• Leads strategy and design of system enhancements to ensure pro-service sales operational needs are met
• Manages cross-functional teams in the effective implementation of roadmaps for system enhancements
• Collaborates with IT and Finance to forecast the project budget needed to complete system enhancements
• Communicates with cross functional teams to ensure the fast and accurate delivery of system enhancements
• Serves as a subject matter expert for systems and pro-services customer data needs on large enterprise initiatives
• Leads cross functional teams on defect resolution initiatives to ensure the operational effectiveness of systems
• Collaborates with Stores and Field Sales Leadership to get system feedback and synthesize feedback into actionable plans to provide an optimal selling support solution.
• Facilitates communication throughout all steps between a variety of internal stakeholders and vendor partners, ensuring that system functionality satisfies internal customers’ needs and is highly adopted.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager