Manager-Proposal Strategy/Bid Management

American ExpressPhoenix, AZ
Hybrid

About The Position

As a core engine powering the GCS business and its colleagues, the Commercial Onboarding Services (COS) team plays a critical role in delivering best-in-class, revenue-enabling services and capabilities across the customer lifecycle. Within COS, the Client Solutioning team brings strategic focus to the early and most critical stages of the sales and account development lifecycle—supporting both prospective and existing customers through specialized content, streamlined services, and high-touch solutioning. The Manager, Proposal Strategy/Bid Management is a seasoned professional who provides consultative partnership to GCS Sales and Client Management. This role leads the development of high-impact Request for Proposal (RFP) responses and client presentations across the lifecycle (acquisition, expansion, cross-sell, and retention). This position is responsible for shaping and executing winning proposal strategies that clearly articulate GCS value and competitive differentiation. The role requires strong analytical thinking, sound judgment, and the ability to navigate moderately complex, variable situations by balancing multiple inputs and priorities. The Manager regularly demonstrates leadership within project teams, contributes to coaching and onboarding new colleagues, and operates with a high degree of collaboration and influence. This is a non-client-facing role reporting to the Proposals & Custom Content Enablement Director (U.S.-based) and working Pacific business hours year around.

Requirements

  • Strong analytical thinking.
  • Sound judgment.
  • Ability to navigate moderately complex, variable situations by balancing multiple inputs and priorities.

Responsibilities

  • Leads the development of high-impact Request for Proposal (RFP) responses and client presentations across the lifecycle (acquisition, expansion, cross-sell, and retention).
  • Shapes and executes winning proposal strategies that clearly articulate GCS value and competitive differentiation.
  • Demonstrates leadership within project teams.
  • Contributes to coaching and onboarding new colleagues.
  • Operates with a high degree of collaboration and influence.

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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