Manager, Proposal Services

Hyland

1d•Remote

About The Position

The Manager, Proposal Services leads global Proposal Services operations, drives technology adoption, and delivers high-quality proposal materials that support Hyland's revenue objectives. The role manages Proposal Specialists across global regions and champions process improvement, performance excellence, and the strategic use of AI and automation throughout the proposal lifecycle. The manager oversees expansion plans across regions, including regional workflows, language, compliance, staffing, and offshore resourcing. They establish quality controls for RFPs, RFIs, RFQs, cost proposals, and other Tier 1 deliverables, and serve as the escalation point for quality, consistency, and delivery issues. Working with sales leadership, the manager aligns team priorities with pipeline needs and recommends ways to strengthen proposal support. The role leads the adoption and continuous improvement of approved AI, automation, and other technologies, measuring adoption, quality, efficiency, and time-saving outcomes. It also sets departmental benchmarks, protocols, and objectives; holds direct reports accountable to performance standards; and coaches team members in functional expertise, communication, and stakeholder engagement while developing future leaders.

Requirements

Bachelor's degree or equivalent experience.
Typically 5–7 years of relevant experience, including up to 2 years leading people.
Significant experience in Proposal Services, sales enablement, or a comparable revenue-support function, with demonstrated accountability for deliverable quality.
Proven success managing and leading distributed or offshore global teams.
Hands-on experience implementing AI or automation within a business process and measuring adoption, quality, efficiency, or time-saving outcomes.
Experience developing, reporting, and presenting functional or departmental KPIs and operational recommendations to senior leadership.

Nice To Haves

Experience supporting enterprise software or SaaS sales environments.
Familiarity with RFP management platforms such as Responsive/RFPIO or similar tools.
Track record of improving team capacity through process redesign and technology adoption.
Experience managing cross-functional, global stakeholder relationships with influence and credibility.
Strong project management skills and ability to drive multiple priorities in a fast-paced, deadline-driven environment.

Responsibilities

Manage implementation of Proposal Services expansion plans across global regions, including regional workflow, language, compliance, staffing, and offshore resourcing requirements.
Establish and maintain quality controls for RFPs, RFIs, RFQs, cost proposals, and other Tier 1 deliverables; serve as the escalation point for quality, consistency, and delivery issues.
Partner with sales leadership to align team priorities with pipeline needs, identify opportunities to strengthen proposal support, and deliver operational recommendations.
Lead adoption and continuous improvement of AI, automation, and other approved technologies across the proposal lifecycle; track adoption, quality, efficiency, and time-saving outcomes.
Define and drive department benchmarks, protocols, and objectives; hold direct reports accountable to performance standards and provide timely, meaningful feedback.
Coach and develop team members in functional expertise, communication skills, and client and peer engagement; identify and cultivate future leaders.