Manager, Promotions Delivery Operations

Carnival Corporation•Fort Lauderdale, FL

1d•Hybrid

About The Position

The Manager, Promotions Delivery Operations owns the end-to-end operational delivery of digital promotions across cruise ticketing, pre-cruise planning, and the Princess mobile app. The role ensures promotions are planned, built, tested, launched, monitored, and optimized flawlessly across all digital touchpoints, enabling speed, accuracy, consistency, and scalability across domestic and international markets. The Manager owns the promotion delivery engine and leads a team of three Promotion Analysts aligned to Cruise Ticket (Princess.com), Pre-Cruise Planning (Web & Mobile App), and International Markets (UK, AUS/NZ, Asia, Japan). Success is defined by on-time launches, reduced errors, faster turnaround, and measurable promotional performance.

Requirements

Bachelor's degree in E-commerce or Marketing required (equivalent experience considered)
Must be legally authorized to work in the United States.
5+ years of experience in eCommerce operations, digital production, or promotion execution, including 3+ years managing operational or delivery-focused teams.
Deep understanding of promotion setup, QA, and deployment within enterprise eCommerce platforms
Experience with Salesforce Commerce Cloud or comparable platforms
Strong process design, documentation, and operational governance skills
Ability to manage complex, high-volume promotional calendars.

Nice To Haves

Master's in Business or Marketing preferred.
Proven ability to build productive relationships and motivate teams
Strong experience leading promotion delivery, agency, and testing professionals
Demonstrated success driving revenue growth in eCommerce
Strong understanding of eCommerce platforms, web analytics, and digital marketing
Experience managing large eCommerce websites and pre-cruise planning tools
Proven ability to establish analytics strategy and communicate insights for data-driven decisions.

Responsibilities

Own the end-to-end promotion delivery lifecycle across cruise ticketing, pre-cruise planning, and mobile app. Translate approved promotional strategies into executable requirements, timelines, and deployment plans; ensure all promotions are accurately configured, tested, QA'd, and launched on time; establish and enforce delivery standards, checklists, and quality gates; and serve as final operational sign-off prior to launch.
Define and continuously improve promotion delivery workflows, roles, responsibilities, and SLAs. Reduce execution friction, rework, and defects through standardized processes and documentation; partner with Product and Technology to improve tools, templates, and automation; and maintain clear governance for promotional cadence, prioritization, and change management.
Act as the operational bridge between Revenue, Merchandising, Marketing, CRM, Product, Analytics, and Technology teams. Coordinate promotion readiness across content, pricing, legal/compliance, UX, and tracking, and ensure CRM, email, and on-site promotions are operationally aligned and synchronized.
Oversee promotion delivery for international websites and markets, including UK, AUS/NZ, Asia, and Japan. Support localization requirements such as market-specific offers, timing, regulatory constraints, and execution nuances, and partner with regional eCommerce teams to ensure consistent global standards with local flexibility.
Monitor live promotions for accuracy, stability, and performance; partner with Analytics to validate tracking and identify execution-related issues; lead rapid response and resolution for promotion defects, outages, or misconfigurations; and conduct post-campaign reviews focused on execution quality, learnings, and operational improvements.
Directly manage and develop three Promotion Analysts aligned to major business areas; set clear goals, priorities, and performance expectations; build a culture of operational excellence, accountability, and continuous improvement; and coach team members to become subject-matter experts in promotion execution.