Manager, PromoMats & MLR Operations

Compass Pathways•New York, NY

8d•$120,000 - $170,000•Hybrid

About The Position

The Manager, PromoMats & MLR Operations will play a critical role in supporting the development, review, approval, and distribution of compliant promotional and medical content across Compass Pathways’ commercial organization. This individual will lead the day-to-day management and optimization of the Veeva PromoMats platform and coordinate the end-to-end Medical, Legal, and Regulatory (MLR) review process to enable efficient, compliant content deployment. This role will partner closely with Marketing, Medical Affairs, Regulatory, Legal, Commercial Operations, and external agency partners to help establish scalable content workflows and modular content creation capabilities that support launch readiness and future commercialization efforts. The ideal candidate combines strong operational execution, platform expertise, and cross-functional collaboration skills within a highly regulated pharmaceutical environment.

Requirements

Bachelor’s degree in Marketing, Communications, Business, Life Sciences, or related field
5–7+ years of experience supporting MLR operations, promotional review, content operations, or commercial execution within the pharmaceutical or biotechnology industry
Hands-on experience administering and managing Veeva PromoMats in a pharmaceutical environment strongly preferred
Strong understanding of MLR review processes, pharmaceutical promotional regulations, and FDA compliance requirements
Experience coordinating cross-functional content review workflows across Marketing, Medical, Legal, and Regulatory teams
Familiarity with modular content strategies, digital asset management, and pharmaceutical content operations best practices
Strong organizational and project management skills with the ability to manage multiple priorities and deadlines in a fast-paced environment
Excellent communication and stakeholder management skills with the ability to collaborate effectively across commercial and compliance functions
Experience supporting pharmaceutical product launches or pre-launch commercial environments preferred
Detail-oriented with strong operational execution and continuous improvement mindset

Responsibilities

Lead the day-to-day administration, configuration, and optimization of the Veeva PromoMats platform to support compliant content management and approval workflows
Build, route, manage, and publish promotional and medical content within PromoMats, ensuring adherence to internal processes and regulatory requirements
Coordinate and manage the end-to-end MLR review process, including submission intake, review scheduling, comment consolidation, approvals, and archival documentation
Serve as the primary operational liaison between Marketing, Medical, Legal, Regulatory, and agency partners throughout the content review lifecycle
Partner with Marketing and Commercial teams to support the development of modular content strategies and scalable content creation processes
Help establish and operationalize content creation platforms, workflows, and governance models that improve speed, consistency, and compliance
Ensure approved materials are accurately tagged, version-controlled, and distributed according to established promotional review standards
Support the development and maintenance of standard operating procedures (SOPs), job aids, and training materials related to PromoMats and MLR operations
Monitor MLR timelines, review metrics, and process performance to identify opportunities for operational improvement and increased efficiency
Collaborate with Commercial Operations, IT, and external vendors to support system integrations, enhancements, and ongoing platform maintenance
Provide training and ongoing support to cross-functional stakeholders on PromoMats workflows, submission standards, and review processes
Ensure all promotional review activities comply with FDA promotional guidelines, company policies, and applicable regulatory requirements