Manager, Project Planning & Impact

Canadian Medical Protective Association • Ottawa, ON

9d • $135,600 - $181,400 • Hybrid

About The Position

The Safe Medical Care & EDI group contributes to the key strategic objective of advancing safe medical care, by leveraging knowledge and expertise to identify member needs, and better understand their medico-legal risk. The group works with corporate and safe medical care analytics and uses these insights to create knowledge translation products to design and deliver learning to enhance the safety, reliability, and quality of healthcare in Canada. The group collaborates with Member Experience physician advisors to construct a dynamic approach towards member needs assessment, learning product evolution, evaluation and continuous improvement. The group also leads a collaborative approach to implementing the Organizational Learning Program Plan, which endeavours to provide a robust learning environment that will support staff, leaders, and councillors in their ongoing learning and skills development. In addition, this group plays a pivotal role in driving the integration of Equity, Diversity, and Inclusion (EDI) principles throughout the Canadian Medical Protective Association (CMPA). This commitment extends to governance, to fostering an inclusive and supportive environment for all employees, and to ensuring that our services to members reflect these core values. Together with the leadership team across CMPA, this group champions EDI initiatives and strives to create a workplace where diverse perspectives are valued, and everyone has the opportunity to thrive. Our dedication to EDI not only enhances our organizational culture but also strengthens our ability to serve our members with empathy, respect, and protects the professional integrity of physicians, and promotes safe medical care.

Reporting to the Director, Planning & Innovation, The Manager, Project Planning & Impact drives the delivery of portfolio initiatives within the frameworks and priorities set out by the Director. They are responsible for leading the planning, execution, and evaluation of key projects within the Safe Medical Care Innovation & Planning department. This role oversees the operations of project teams, manages resources, and ensures projects are delivered on time and within scope.
The Manager drives process improvement, fosters collaboration across teams, and implements evaluation and performance measurement frameworks to maximize impact. By aligning initiatives with CMPA’s strategic priorities, the Manager helps deliver high-quality, innovative programs that support organizational growth and member needs.

Requirements

• University Degree in Business Administration or equivalent with additional training in Project Management, Evaluation, or a related field.
• Minimum of 7-9 years of experience in project management, preferably within healthcare, education, or non-profit sectors.
• Minimum of 3-5 years of people leadership experience
• Experience developing and using performance measurement and evaluation frameworks and change management practices.
• Excellent leadership and team management skills.
• Effective communication, organizational, and analytical abilities.
• Ability to drive process improvement and manage complex, cross-functional projects.
• Proficiency in project management software and tools.
• Collaborative, learning mindset and ability to foster a culture of respect, psychological safety and continuous learning.
• Strong communicator with excellent verbal and written communication skills in English.

Nice To Haves

• Certification in Project management (PMP) is desirable.
• Additional courses or certifications in leadership and people management, process improvement, or organizational development are preferred.
• Experience working in a member-focused organization with a demonstrated commitment to member learning and development is considered an asset.
• Fluency in both French and English is considered an asset.

Responsibilities

• Supports the planning, design, implementation, coordination, and execution of projects related to research projects, learning programs and products across the portfolios
• Collaborates with the Manager, Design & Innovation to design and implement shared goals, ensure alignment, effective engagement and execution of projects
• Supports design, implementation, coordination, and execution of projects related to research projects, learning programs and products across the portfolio.
• Champions and ensures consistent use of project charters, and documentation of timelines, and resource plans to ensure projects are delivered in scope.
• Ensures project resources are allocated within approved budgets and timelines.
• Collaborates with cross-functional teams, including those responsible for content, design, production, evaluation, and accreditation, to ensure seamless project delivery.
• Champions project management tools within standards (e.g. LMS integration, Monday.com); ensures staff adopt and maintain agreed upon templates, processes and repositories.
• Leads a team responsible for the development and implementation of division-wide performance measurement and evaluation frameworks and processes and enables the use of performance and evaluation data to support learning and decision-making.
• Analyzes project outcomes and identifies opportunities for process optimization and increased effectiveness and/or efficiency.
• Supports the co-development and implementation of competency-based frameworks and shared cultural norms to promote collaboration, accountability, and innovation.
• Supervises and mentors team members, fostering a culture of shared respect and continuous learning.
• Facilitates joint planning and evaluation cycles across dependent teams to maintain alignment on goals and deliverables and adoption of shared reporting expectations.
• Supports the co-development of integrated and standardized workflows where appropriate, enabling continuous improvement, role clarity, agility, and process optimization.
• Supports change management initiatives related to organizational structure, process improvements, and new strategic directions.
• Assists in workforce impact analysis, job description development, and implementation of new/revised positions as required.
• Engages key stakeholders to ensure shared goals and outcomes are being met and foster learning and improvement
• Ensures timely and ongoing communication with key stakeholders on projects and initiatives
• Works with the Director to identify strategic and operational challenges, barriers and opportunities requiring leadership support.

Benefits

• The CMPA is an equal opportunity employer and is committed to being responsive to those living with disabilities and strives to prevent and remove barriers to accessibility. The CMPA will provide support and accommodation in its recruitment processes to applicants living with disabilities. If you are invited to participate in an interview and/or skills assessment and have accommodation needs, please let us know.
• Equity, diversity, and inclusion (EDI) is a key priority, and we actively strive to build a culture of inclusion where employees can be their authentic selves and are valued for their diverse experiences and perspectives.
• We welcome and encourage candidates from diverse backgrounds and a variety of lived experiences to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager