Manager, Project Operations

OSV

11d•Remote

About The Position

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. The Project Operations Manager leads a team of Project Managers responsible for delivering projects across all OSV service implementations. This role provides strategic oversight, resource allocation, delivery governance, and operational leadership to ensure projects are delivered on time, within scope, and aligned to customer success. The POM partners closely with the PMO Director and cross-functional leaders to optimize delivery frameworks, standardize processes, and foster a high-performance PMO culture. They drive portfolio-level delivery health, talent development, and continuous improvement.

Requirements

Bachelor's degree
8+ years of project management experience, including 3+ years leading or managing a team of project managers
2+ years' experience managing HCM, Payroll, Payroll Tax, or Benefits application implementations
Demonstrated experience with portfolio-level oversight — resource allocation, workload balancing, and delivery governance across multiple concurrent projects
Working knowledge of the following business areas: Human Resources, Benefits, Payroll, and Payroll Tax
Experience in a BPaaS, SaaS, or professional services delivery environment
PMP Certification or equivalent project management credential

Nice To Haves

Experience within the Workday ecosystem (implementation, consulting, or BPaaS operations)
Prior people management experience including performance management and talent development
Workday Certification
Familiarity with Rocketlane or similar project delivery/PSA tooling

Responsibilities

Owns the project portfolio, ensuring appropriate PM assignment, workload balance, and alignment to business priorities.
Executes portfolio-level delivery assurance, identifying systemic risks and driving organizational mitigations.
Standardizes governance practices and audits adherence across all PM-led projects.
Owns operational delivery metrics, analyzes trends, and initiates actions to improve delivery predictability and efficiency.
Leads PMO tooling and process improvements, partnering with cross-functional stakeholders for adoption and integration.
Resolves cross-service or cross-team conflicts and ensures consistent execution across the organization.
Builds PM talent pipelines by coaching PMs, driving development plans, and identifying readiness for advancement.
Sets expectations for PM behaviors, operating norms, and delivery quality, addresses performance concerns proactively.
Sponsor and contribute to continuous improvement initiatives to enhance scalability, quality, and customer outcomes.