Manager, Project Management (Hybrid)

Capital One•Richmond, VA

1d•Hybrid

About The Position

As a Project Manager within Retail Bank Operations Command Center, you will be the strategic driver behind initiatives that keep our retail banking services running smoothly and evolving with customer needs. You’ll lead programs that are enterprise wide or division wide, and cross functionally impact bank operations. You are not just a task-tracker; you are a strategic partner who builds structure out of ambiguity, leads a team to complete milestones, identifies risks, and thoroughly documents the project’s lifecycle. While this is an individual contributor role, you will be expected to operate at a "Differentiator" level—mentoring junior project managers and influencing senior leadership to drive projects and demonstrate project management principles.

Requirements

Bachelor’s Degree or Military experience
At least 6 years of Project Management experience
Project Management Professional (PMP) certification

Nice To Haves

Master’s Degree
At least 8 years of Project Management experience
Program Management Professional (PgMP) certification

Responsibilities

Lead enterprise wide or division wide initiatives with cross-functional bank operations impact by providing strategic direction to stakeholders
Build relationships with cross-functional project stakeholders to provide strategic and tactical thought partnership to hold accountability and effectively drive project delivery
Work autonomously to proactively design and evolve project plans, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
Design, develop, and manage project plans in a complex dynamic environment, revising needs to meet changing requirements
Leverage problem solving and influencing skills to ensure project plans deliver on intent
Document projects appropriately to storytell the journey of the project, ensuring decision points and issues are historically preserved
Identify potential risks and process breakdowns, document issues, and drive them toward remediation
Exhibit outstanding influencing and results oriented skills to effectively drive project / program efforts
Serve as a formal or informal mentor to junior PMs; share subject matter expertise and model the "Differentiator" behaviors of the PMO competency model, raising the quality of work for all project managers in the organization
Have excellent verbal and written communication skills (compelling, clear, concise) in multiple formats (agendas, minutes, status), in order to share status, risks, wins, and escalate issues to core project team members, stakeholders, and executives/sponsors
Demonstrate exceptional stakeholder management skills, with the ability to influence at all levels of the organization
Showcase proven ability to manage multiple complex initiations simultaneously, with a track record of delivering on time