Manager, Project Management - Card, Customer Office Team (Hybrid)
About The Position
The Customer Office team is seeking an experienced and highly motivated Project Manager at the Manager level to lead the revamp of our customer communications governance and support customer communications improvements. This critical role involves orchestrating complex, cross-functional projects from inception through successful completion and ensuring alignment with strategic business objectives, while driving advocacy for our customers. The ideal candidate will possess a deep understanding of project management methodologies, exceptional communication skills, and a proven ability to drive outcomes in a fast-paced environment.
Requirements
- Bachelor’s Degree or Military experience
- At least 5 years of experience in Project Management
- At least 3 years of experience leading projects through the full lifecycle
Nice To Haves
- Masters Degree or MBA
- 1+ years of experience with acquisitions integration within a technology or service-based organization
- 3+ years of experience leading technology delivery projects
- 3+ years of experience working with Product and Technology teams
- PMP, Lean, Agile or Six Sigma certification
- Strong communication, problem solving and collaboration skills
Responsibilities
- Collaborate with key stakeholders to define and stand up a well-managed program that ensures communications are reviewed and updated on a regular basis and create a clear process for new communications to be created, reviewed, and implemented.
- Ensure that current updates being made to customer communications across all channels go through the right reviews and are implemented in a timely manner, collaborating with key partners and escalating roadblocks as needed.
- Own and drive project delivery, encompassing planning, execution, monitoring, and closing.
- Coordinate cross-functional planning and ongoing alignment of projects in partnership with key stakeholders.
- Serve as the primary point of contact for all project stakeholders, including executive leadership, functional teams, and external partners.
- Coordinate cross-functional reviews to ensure all prerequisite steps, testing, and documentation are complete and adhere to governance standards.
- Identify and implement improvements to the project delivery framework, ensuring efficiency and scalability.
- Proactively identify, assess, and mitigate project risks and issues, escalating critical items to leadership as necessary.
- Lead discussions on critical impediments/updates, escalating major risks and dependencies to senior leadership when necessary.
Benefits
- performance based incentive compensation
- cash bonus(es)
- long term incentives (LTI)
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
