Manager, Project Management Services
About The Position
The Manager, Project Management Services will plan, develop, and deliver upgrade project management programs to facilitate the upgrade and transition of clients to the latest software, technology, and product enhancements. This role involves partnering with internal teams to create optimal tools and processes for managing the upgrade project experience, ensuring adherence to project plans. The Manager will work closely with project teams to define critical milestones, create upgrade project schedules, and monitor progress. Key responsibilities include identifying and assessing challenges and risks, developing resolution strategies, and ensuring corrective actions are taken to meet objectives and delivery schedules. The role also requires developing and delivering reports and communications to leadership, clients, and stakeholders regarding project status, and ensuring project management goals related to customer satisfaction, quality, and team performance are met. The Manager will implement and manage changes to achieve project goals, develop evaluation methods for project assessment, and manage projects and operational components to support the organization's strategic direction. Other duties supporting the overall objective of the position may be assigned.
Requirements
- Bachelor's degree in a business-related field, or any combination of education and experience which would provide the required qualifications for the position.
- 6+ years of experience in project management.
- 4+ years of experience in a strategic leadership position.
- Experience in continuously improving processes to drive measurable outcomes.
- Project Management Professional (PMP) Certification.
- Knowledge of application of principles, concepts, practices, integration, scope, and time management standards of project management.
- Skill in leadership, project management, collaboration, executive communication, presentation and speaking; time management with a strong attention to detail and customer service skills.
- Ability to demonstrate collaborating, and establishing relationships with leadership, colleagues, and clients.
- Ability to develop strong relationships and inspire confidence through effective communication and leadership.
- Ability to mentor others in project management practices.
Responsibilities
- Plan, develop, and deliver upgrade project management programs.
- Partner with internal teams to identify and create tools and processes for managing upgrade projects.
- Ensure adherence to approved and contractual project plans.
- Work closely with project teams to determine critical milestones for delivery.
- Create upgrade project schedules and monitor progress.
- Identify and assess challenges and project risks to determine resolution strategies.
- Ensure corrective actions are taken to maintain objectives and delivery schedules.
- Develop and deliver reports and communications to advise and update project management leadership, internal/external clients, and stakeholders on project status.
- Ensure project management goals are met in areas including customer satisfaction, quality, and team member performance.
- Implement and manage changes and interventions to ensure project goals are achieved.
- Develop evaluation methods to assess project strengths and identify areas of improvement.
- Manage projects and operational components to support the strategic direction of the organization.
- Perform other duties that support the overall objective of the position.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
