Manager, Project Management - Associate Experience - Retail Bank Chief of Staff Office

Capital One•McLean, VA

1d•$138,100 - $173,400•Onsite

About The Position

The Retail Bank Chief of Staff team is accountable for supporting the President of Retail Bank, the Bank HR Lead, and the Retail Bank Leadership Team to design and execute Retail Bank culture, with a focus on workplace solutions and associate experience. Working with the Senior Director, Chief of Staff, this role develops and executes Bank-wide strategy for key initiatives including real estate foot print, associate workplace experiences and associate engagement. This person will provide support and program management for various strategic initiatives and have the opportunity to influence the associate experience we deliver across Retail Bank. Candidates should be excited about positively impacting the experience of our associates and the opportunity to help our leaders advance our strategy at scale. Work on this team is often a unique blend of execution, problem-solving, program management, change management and strategic communication.

Requirements

Be proficient in the use of LLMs and general AI assistants like Google Gemini, and be deeply committed to staying on top of the evolving technology capabilities
Find the right balance of forward thinking and relentless pragmatism
Possess strong data and excel skills to enable analysis of associate data
Demonstrate strong influential communications, including across levels, teams and organizations, and have the ability to use data-driven storytelling
Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion
High School Diploma, GED or equivalent certification
At least 4 years of experience in Product Management, Business Analysis, Project Management, Human Resources, Corporate Communications, or Program Management
At least 3 years of experience managing executive level stakeholders across different business functions
At least 3 years of experience working with cross-functional teams

Nice To Haves

Bachelor’s degree
2+ years of experience in data analysis
2+ years of experience in talent and culture strategy
2+ years of experience driving organizational change and operational excellence

Responsibilities

In collaboration with close partners, support the development and implementation of strategies around associate engagement events and experiences
Coordinate associate engagement related activities including associate and organization-wide recognition, learning & development, and other culture-related initiatives
Serve as Bank contact with Global Workplace Services (real estate and office space), managing our office footprint and seating allocations across teams
Execute proactive communication about our footprint health, including monthly and quarterly data updates