(USA) Manager, Program Management - Seller Fulfillment Services, eCommerce
About The Position
The Seller Fulfillment Services (SFS) Solutions team at Walmart Marketplace is focused on building and scaling innovative fulfillment capabilities that power Walmart’s omnichannel experience. We partner across sellers, supply chain, and technology to design solutions that improve speed, accuracy, and efficiency in how orders are fulfilled and delivered to customers. Our work directly impacts customer satisfaction, associate experience, and operational excellence—driving continuous improvement through data, collaboration, and scalable program execution. The SFS Solutions team operates in a solutions architect capacity, partnering directly with sellers to help grow their business on Walmart’s platform. The role blends sales, consultative “hunting,” and data driven storytelling. This will include analyzing seller performance, identifying opportunities, and presenting tailored packages of product-based solutions that improve fulfillment, visibility, and overall growth. By combining analytics with compelling presentations and a deep understanding of Walmart’s ecosystem, the team drives adoption of key services while delivering measurable results for sellers.
Requirements
- Bachelor's degree in Business, Human Resources, or related field and 2 years’ experience in project management, compliance, operations management or related area OR 4 years’ experience in project management, compliance, operations management, or related area.
Nice To Haves
- Leading a cross-functional team
- Retail Link
- Working with profit and loss responsibilities.
Responsibilities
- Lead, coordinate, and oversee complex growth activities and assignments
- Develop and maintain relationships with key stakeholders to align on business goals and customer needs
- Drive accountability and measure progress toward program outcomes
- Identify risks and improvement opportunities, demonstrating adaptability and continuous learning
- Manage program plans, timelines, milestones, and deliverables
- Communicate updates and performance to senior leadership through regular reporting
- Evaluate program performance by comparing projections to actual results
- Analyze KPIs, trends, ROI, and customer feedback to inform decisions
- Conduct feasibility assessments, gap analyses, and develop business cases
- Recommend process improvements and scalable solutions to enhance capabilities
- Partner cross-functionally to align strategy, execution, and outcomes
- Collaborate with cross-functional teams to solve complex problems and drive alignment
- Manage stakeholder expectations and build trust through clear communication
- Escalate and resolve critical issues through structured root cause analysis
- Leverage enterprise processes and tools to improve efficiency and effectiveness
- Supervise and develop associates through hiring, training, mentoring, and coaching
- Foster a culture of accountability, inclusion, and belonging
- Provide recognition and growth opportunities to support high performance
- Ensure compliance with company policies, procedures, and ethical standards
- Implement action plans that align with Walmart’s mission and values
- Monitor execution and ensure successful delivery of program objectives
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Tuition, books, and fees are completely paid for by Walmart through the Live Better U program for eligible associates.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1-10 employees
