Manager, Program Management – Marketplace Returns Supply Chain

Walmart•Bentonville, AR

2d•$80,000 - $155,000•Onsite

About The Position

The Walmart Marketplace Returns team is committed to improving customer and seller experiences, supporting seller success, and driving growth by bolstering our seller service offerings. This is a unique and exciting opportunity to drive impact, create, launch, and own programs end to end.We are looking for ambitious, fun, creative, people-oriented folks who are willing to roll up their sleeves to solve business challenges in creative and structured ways. The ideal candidate will oversee supply chain return processes, establishing and enforcing fair and transparent return procedures that balance the needs of both customers and sellers. Responsibilities include identifying opportunities to streamline operations, enhance automation, and drive innovative solutions within reverse supply chain. Your expertise in SQL and/or Big Query will be valuable in analyzing data to identify opportunities for improvement. As a member of the MP Returns team, you will help drive change to improve multiple areas within the customer post-purchase experience.

Requirements

2-3 years’ experience developing and leading programs, specifically in returns, reverse logistics or post-purchase support, working cross-functionally with product and analytics teams
Knowledge of Reverse logistics processes (returns, refurbishment, liquidation, Returns lifecycle management, returns warehouse operations and Transportation & last-mile logistics
Ability to analyze data on return costs, build and drive key business metrics.
Experience with SQL and/or Big query to identify opportunities for process improvements is a plus.
Strong presentation and influencing skills and the ability to interact with executive level business partners
Startup mentality: scrappy, creative, drive, and passion to be best-in-class
Self-starter with a strong attention to detail and an ability to deal with ambiguity
Track record of delivering results and ability to demonstrate measurable impact to business and customer KPIs
Experience making data-driven business decisions to help prioritize and shape projects
Excellent written and verbal communication skills with ability to champion products throughout the organization
Attitude to thrive in a fun, fast-paced, start-up like environment
Belief in our purpose of save money, live better for customers
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
5 years’ experience in project management, program management, program operations, or related area.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Strategize to identify opportunities and drive programs that reduce cost of returns by optimizing reverse logistics
Launch & scale programs.
Track, communicate and coordinate with various stakeholders and teams across Walmart Marketplace and the company at large (Analytics, Supply Chain, Account Management, Product teams, etc.)
Develop and execute end-end programs focused on reducing cost of returns
Measure, track and analyze results, report progress, and optimize programs continuously.
Drive informed decision-making and ensures resolution of critical issues by partnering with senior leaders to identify goals, success criteria, assumptions, risks, and known issues within the business
Creating communication strategy and content; educating sponsors, stakeholders, and executive leadership on program requirements; and developing and implementing a program management life cycle
Analyze and interpret information for one or more initiative work streams by using various analytical methodologies
Developing solutions within business areas that reduce cost and meet business goals; prioritizing assignments; ensuring accuracy of business data; recommending program changes to stakeholders based on data; and persuading cross-functional teams and stakeholders to implement changes
Driving the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans; and demonstrating adaptability and supporting continuous learning
Promote and support company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open-Door Policy

Benefits

competitive pay
performance-based bonus awards
medical coverage
vision coverage
dental coverage
401(k)
stock purchase
company-paid life insurance
PTO (including sick leave)
parental leave
family care leave
bereavement
jury duty
voting
short-term and long-term disability
company discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.