Manager, Program Management – Marketplace Returns Supply Chain

Walmart•Bentonville, AR

1d•Onsite

About The Position

The Walmart Marketplace Returns team is dedicated to enhancing customer and seller experiences, fostering seller success, and driving growth through improved seller service offerings. This role presents a unique opportunity to lead, create, launch, and manage programs from inception to completion. The ideal candidate will oversee supply chain return processes, ensuring fair and transparent return procedures that cater to both customers and sellers. Key responsibilities include identifying opportunities to optimize operations, increase automation, and implement innovative solutions within the reverse supply chain. Proficiency in SQL and/or Big Query is valuable for data analysis to pinpoint areas for improvement. As part of the MP Returns team, this position will contribute to improving various aspects of the customer's post-purchase experience.

Requirements

Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
OR 5 years’ experience in project management, program management, program operations, or related area.
2-3 years’ experience developing and leading programs, specifically in returns, reverse logistics or post-purchase support, working cross-functionally with product and analytics teams
Knowledge of Reverse logistics processes (returns, refurbishment, liquidation, Returns lifecycle management, returns warehouse operations and Transportation & last-mile logistics
Ability to analyze data on return costs, build and drive key business metrics
Strong presentation and influencing skills and the ability to interact with executive level business partners
Startup mentality: scrappy, creative, drive, and passion to be best-in-class
Self-starter with a strong attention to detail and an ability to deal with ambiguity
Track record of delivering results and ability to demonstrate measurable impact to business and customer KPIs
Experience making data-driven business decisions to help prioritize and shape projects
Excellent written and verbal communication skills with ability to champion products throughout the organization
Attitude to thrive in a fun, fast-paced, start-up like environment
Belief in our purpose of save money, live better for customers

Nice To Haves

Experience with SQL and/or Big query to identify opportunities for process improvements is a plus.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area
Knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and joining us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Strategize to identify opportunities and drive programs that reduce cost of returns by optimizing reverse logistics
Launch & scale programs. Track, communicate and coordinate with various stakeholders and teams across Walmart Marketplace and the company at large (Analytics, Supply Chain, Account Management, Product teams, etc.)
Develop and execute end-to-end programs focused on reducing cost of returns
Measure, track and analyze results, report progress, and optimize programs continuously.
Drive informed decision-making and ensures resolution of critical issues by partnering with senior leaders to identify goals, success criteria, assumptions, risks, and known issues within the business
Creating communication strategy and content; educating sponsors, stakeholders, and executive leadership on program requirements; and developing and implementing a program management life cycle
Analyze and interpret information for one or more initiative work streams by using various analytical methodologies
Developing solutions within business areas that reduce cost and meet business goals; prioritizing assignments; ensuring accuracy of business data; recommending program changes to stakeholders based on data; and persuading cross-functional teams and stakeholders to implement changes
Driving the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans; and demonstrating adaptability and supporting continuous learning
Promote and support company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open-Door Policy

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting time off
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates) including high school completion, bachelor's degrees, English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.