manager, program management – Facilities Performance
About The Position
The Facilities Services organization is seeking a highly analytical and results-oriented program manager to lead financial oversight, business performance analysis, and cross-functional accountability for Repair & Maintenance (R&M) and Capital Spend. This role plays a critical part in ensuring financial accuracy, driving spend optimization, and delivering actionable insights that support the organization's financial objectives. The ideal candidate combines strong financial acumen with operational understanding, using data-driven insights to influence decision-making, improve business processes, and holding stakeholders accountable for delivering program outcomes that reduce costs while maintaining operational excellence across North American facilities services organization.
Requirements
- Minimum of 8 years of experience with the application of industry-based project management methodologies and tools
- Minimum of 8 years of experience managing complex large-scale business or information technology projects
- Minimum of 8 years of experience building and mentoring teams
- Minimum of 6 years of experience mentoring other project managers in program and project management
- Minimum of 8 years of general business experience in large, matrixed organizations
- Minimum of 5 years of experience in financial management
- Minimum of 5 years of experience in financial forecasting, in-depth analytics, business case development and P&L management
- Minimum of 3 years of experience managing others fostering a positive work environment
- Progressive experience leading the development and implementation of new and existing reporting and analytics strategies
- Strong experience in financial controls and advanced reporting, with the analytical curiosity to investigate financial and operational anomalies
- Ability to collaborate across Finance, Operations, Procurement, and Facilities to drive accountability, optimize costs, and support executive decision-making
- Experience using analytical and project management tools, including SQL, Tableau, Excel, Jira, Smartsheet, and Confluence, is required
Nice To Haves
- Understanding of facilities operations and expertise in program value realization to drive financial results is preferred
Responsibilities
- Partner closely with Finance to support the monthly close process for Facilities Services expenditures.
- Develop and maintain accurate accounting and reporting of Repair & Maintenance (R&M) and Capital Spend to create executive-level insights related to performance.
- Investigate variances, analyze spending trends to identify key cost drivers, emerging risks, and optimization opportunities, creating standardized processes and reporting frameworks to improve forecasting accuracy and support executive decision making.
- Deliver regular performance reviews to Facilities Services leadership and cross-functional partners, driving adoption of business processes to improve financial and operational performance.
- Own and execute the organization's owner consignment inventory, parts reconciliation processes, and SOC compliance controls.
- Partner with Program Management, Supplier Management, Regional Facilities Teams, Finance, and other stakeholders to investigate spend drivers and identify improvement opportunities.
- Establish governance mechanisms that ensure alignment between strategic objectives and operational execution, facilitating root cause analysis to understand financial performance challenges.
Benefits
- medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year
- 401(k) retirement plan with employer match
- discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
- student loan management resources
- access to other educational opportunities
- backup care
- DACA reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
