Manager - Program Management - Digital Workplace
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The world’s best colleague digital experience. That’s what we deliver. Everywhere. Every single day. American Express’s global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, and productivity – and we’re just getting started. How will you make an impact in this role? American Express is seeking a Manager, Program Management to drive strategic alignment between Digital Workplace and Global Real Estate & Workplace Experience (GREWE). This role operates at the intersection of workplace technology, building design, construction, and smart building strategy — ensuring our global portfolio enables the Future of Work. The position partners closely with GREWE, Technology, and design/construction teams to align workplace technology standards, building systems, and digital experience strategy across new developments, renovations, and flagship projects globally.
Requirements
- 6+ years of experience in Global Real Estate, workplace technology, building construction, or infrastructure program management
- Strong understanding of building design, construction lifecycles, and integration of technology into physical environments
- 6+ years of experience in Program Management
- Strong PowerPoint and executive presentation development skills, with the ability to synthesize complex cross-functional initiatives into clear, structured narratives
- Knowledge of smart building systems (BMS, IoT, AV, collaboration tech, security, network infrastructure)
- Experience aligning Technology and Real Estate organizations within complex global enterprises
- Proficiency in Jira Cloud or similar workflow/program management platforms
- Strong stakeholder management skills within matrixed environments
- Ability to translate Future of Work strategy into real estate and building requirements
Nice To Haves
- Experience supporting large-scale developments (e.g., global HQ, tower builds, or major renovations)
- Familiarity with workplace experience strategy and innovation ecosystems
- Understanding of governance frameworks and enterprise technology compliance
Responsibilities
- Lead program governance across Digital Workplace and Global Real Estate for global office builds, renovations, and major capital projects
- Partner with GREWE to review architectural and design packages to ensure alignment on workplace technology, smart building systems, and future-ready infrastructure
- Provide subject matter input on building design considerations, including workplace technology integration, network readiness, AV, IoT, security systems, and digital collaboration environments
- Ensure alignment between Technology, GREWE, Network, Information Security, and HR Technology on workplace and building initiatives
- Guide and oversee portfolio insights, synthesizing cross-program data into cohesive narratives that inform executive decision-making and strategic prioritization.
- Identify cross-functional risks, funding dependencies, and execution gaps early in the design and construction lifecycle
- Drive consistent documentation, governance, and RACI clarity across global programs
- Develop executive-ready communications, including steering committee materials, strategy decks, and portfolio reporting
- Own program documentation artifacts including charters, roadmaps, design standards, decision logs, and governance frameworks
- Support strategy and execution of smart building capabilities, digital workplace standards, and emerging workplace technologies
- Utilize Jira Cloud to manage workflows, track dependencies, and provide structured reporting across initiatives
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
