Senior Associate - Program Management – Digital Workplace

American Express•New York, NY

4d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The world’s best colleague digital experience. That’s what we deliver. Everywhere. Every single day. American Express’s global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, and productivity – and we’re just getting started. The Senior Associate in Program Management will serve as the operational backbone of the Digital Workplace program function, owning Jira Cloud configuration, workflow design, reporting infrastructure, and documentation integrity across Digital Workplace and Global Real Estate initiatives. This role will ensure structured tracking, automation, and reporting consistency across global site projects and workplace technology programs.

Requirements

4+ years of experience in program management, PMO, operations, or systems administration
Proficient in configuring and managing Jira Cloud workflows
Proficient in Excel
Strong analytical and organizational skills
Strong PowerPoint and executive presentation development skills
Ability to synthesize complex information into clear, structured executive narratives
Experience building dashboards and structured reporting

Nice To Haves

Experience supporting workplace technology, global real estate, or future building technology
Experience implementing workflow automation
Strong documentation discipline
Experience supporting governance forums

Responsibilities

Own Jira Cloud configuration including workflow design, ownership logic, automation, and reporting build-out
Create and maintain workflows supporting Digital Workplace and Global Real Estate initiatives
Develop automation to streamline tracking and improve transparency
Ensure system data integrity and alignment with documented standards
Build dashboards and develop executive-ready PowerPoint materials supporting governance and leadership forums
Ensure consistent reporting across all site-level initiatives
Maintain accurate portfolio tracking while identifying cross-initiative dependencies, emerging themes, and enterprise-level impacts
Manage intake process for new technology requests
Track innovations being evaluated, tested, and piloted
Maintain visibility into vendor pilots and evaluation status
Maintain RACI documentation and update based on aligned changes
Maintain centralized documentation of Technology standards and processes

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities