Manager, Program Management & Chief of Staff

Capital One • McLean, VA

5d

About The Position

Manager, Program Management & Chief of Staff At Capital One, models are the engines that drive our most salient business decisions. As the team responsible for governing Capital One’s entire model portfolio, the Model Risk Office (MROf) plays a critical role in enabling the long-term, sustainable success of Capital One – especially as the enterprise (and world) becomes increasingly reliant on ever-more-complicated models! The MROf owns model policy at Capital One, and sits at the intersection of Data Science, Business, Risk Management, and Technology – with a mission to cultivate data and modeling excellence at Capital One. We work with modeling teams across the enterprise to ensure sound modeling practices while simultaneously championing innovation and regulatory compliance. As a Program Manager on the Chief of Staff & Strategy team, you will be responsible for ensuring the structured and well-managed delivery of our multi-year strategic agenda, as well as shaping/supporting the internal management operations of our >200 associate organization. This is a ‘high visibility’ role with considerable exposure to senior leadership, and can be considered an ‘Assistant Chief of Staff’ opportunity for professionals interested in growing their general management toolkit. The Program Manager will play a key role in the design and well-managed execution of: Program Management Office for MRM Strategic Transformation (primary responsibility) Budget and headcount management processes Annual strategic planning Coordinating preparation cycles for key leadership ceremonies, including: Town Halls, executive leadership forums, board reporting, and other cross-functional working groups Stakeholder engagement and transparency strategy/ agenda – to ensure well-orchestrated delivery of key strategic priorities Lead or support other special projects as they arise, based on business needs Key attributes for success include: Self-motivated, reliable, and resourceful multitasker with solid time management and prioritization skills who is able to drive initiatives autonomously Strong project management toolkit and process orientation Highly organized, yet adaptable to react quickly to urgent matters Strong verbal and written communication/presentation skills (lots of writing) Comfortable building and maintaining positive relationships with VP+ executive leaders Collaborative and team-first mentality, with willingness to ‘roll up sleeves’ and execute

Requirements

• Bachelor's Degree or military experience
• At least 3 years of project management, process management, or event management experience
• Self-motivated, reliable, and resourceful multitasker with solid time management and prioritization skills who is able to drive initiatives autonomously
• Strong project management toolkit and process orientation
• Highly organized, yet adaptable to react quickly to urgent matters
• Strong verbal and written communication/presentation skills (lots of writing)
• Comfortable building and maintaining positive relationships with VP+ executive leaders
• Collaborative and team-first mentality, with willingness to ‘roll up sleeves’ and execute

Nice To Haves

• 5 years of experience in operational, or project management office (PMO) environments
• 2 years of experience with direct senior/executive leadership interaction and support
• 2 years of experience in Consulting or other project-based strategy or transformation roles
• Strong oral and written communication skills
• Prior experience with second-line Business Risk organizations and concepts (e.g. Model Risk)
• Prior experience managing FP&A processes and budgeting cycles

Responsibilities

• Program Management Office for MRM Strategic Transformation (primary responsibility)
• Budget and headcount management processes
• Annual strategic planning
• Coordinating preparation cycles for key leadership ceremonies, including: Town Halls, executive leadership forums, board reporting, and other cross-functional working groups
• Stakeholder engagement and transparency strategy/ agenda – to ensure well-orchestrated delivery of key strategic priorities
• Lead or support other special projects as they arise, based on business needs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees