Manager, Program Insights and Effectiveness (Individual Contributor)

CVS Health • Hartford, CT

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: This role partners with program owners and business stakeholders to design high-quality learning solutions and performance support—then uses technology, analytics, and ROI storytelling to demonstrate impact and continuous improvements in the learning experience. You’ll combine instructional design expertise with strong technology fluency across authoring tools, data platforms, and reporting (Articulate Rise/Storyline, Quickbase, PowerBI/Tableau). You will support work that may include Value Stream Design (VSD) inputs, project management coordination, and measurement strategy so stakeholders have clear, decision-ready insight into learning effectiveness and business outcomes. You will accomplish this by: Designing and delivering learning solutions built for digital scale Demonstrating strong technology and analytics acumen to make outcomes measurable, visible, and actionable Driving stakeholder partnership and project execution through clear scope, timelines, and progress updates A day in the life in this position includes partnering with stakeholders to clarify the business problem, define learning and performance outcomes, and design the right solution (eLearning, performance support, and related assets). You’ll build and maintain learning assets using Articulate Rise/Storyline, and you’ll regularly use tools like Quickbase plus PowerBI/Tableau to structure data, create dashboards, and translate findings into a clear story leaders can act on. You’ll be successful when learning solutions are adopted, easy to maintain, and demonstrably improving workforce readiness and performance outcomes—supported by trusted reporting and credible ROI where appropriate.

Requirements

• 5+ years designing and developing learning solutions with a portfolio of shipped work (e.g., eLearning, toolkits, performance support)
• Proficiency with Articulate Rise/Storyline and strong command of adult learning / instructional design best practices
• Strong working knowledge of PowerBI or Tableau (dashboard creation, visualization choices, interpretation, and iterative improvement)
• Experience translating business questions into measurable outcomes (KPIs, data sources, definitions, assumptions, and reporting cadence)
• Experience partnering cross-functionally and delivering work through disciplined project execution (scope, timelines, dependencies, risks)
• Comfort working with operational/learning systems such as Quickbase (or similar) to support tracking and reporting
• Willingness to travel up to 10% (as needed)

Nice To Haves

• Experience calculating and communicating ROI (benefits, costs, assumptions, sensitivity) and creating executive-ready readouts
• Experience with Value Stream Design (VSD), process improvement, or performance consulting approaches
• PMP or comparable project management training/experience
• Strong written and verbal communication skills, including presenting data clearly to stakeholders at multiple levels
• High comfort learning new technologies quickly and creating reusable templates/standards that reduce manual effort
• Certification in AI technology business application

Responsibilities

• Designing and delivering learning solutions built for digital scale
• Demonstrating strong technology and analytics acumen to make outcomes measurable, visible, and actionable
• Driving stakeholder partnership and project execution through clear scope, timelines, and progress updates

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level