Quality Insights Program Manager

Meta•Austin, TX

About The Position

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.

Requirements

Master’s degree (or foreign degree equivalent) in Management InformationSystems or a related field and 24 months of experience in the job offered
Requires 24 months of experience involving the following:
Identify and quantify the impact of top quality issues, conduct root cause analyses, and work with key cross-functional partners to implement change
Perform urgent, time-sensitive investigations of quality issues or escalations to determine root causes and recommend corrective action using data driven insights
Proactively and independently initiate and drive projects to completion with minimal guidance
Communicate and report on system health and changes to stakeholders and leadership
Automate and standardize daily processes and reporting
Review and monitor system health
Data analytics (SQL) and visualization development (Tableau) on business critical KPIs
ETL maintenance

Responsibilities

Scope, initiate, and complete program wide improvement plans using Agile sprints to improve participant engagement and overall time to completion.
Coordinate and prioritize metric system functionalities for deployment.
Scope and monitor system health indicators for improvement.
Create and align on business metrics used to determine user experience.
Create the sole strategy for improvements using new system functionality.
Partner with Analytics,Operations, and Product teams to drive improvement through medium and long-term initiatives.
Monitor progress to assure deadlines, standards, and cost targets are met.
Report progress and business metrics to leadership.