Senior Program Manager, Tech & Insights

DoorDash USA•Washington, NY

11h

About The Position

We’re looking for a Senior Technical Program Manager to improve how our development teams plan, test, launch, and support software in production. This role will mature and scale existing operating frameworks to make engineering execution more reliable and scalable, while also owning the incident response model for critical people systems. You will partner closely with engineering, product, analytics, and operations teams to strengthen delivery discipline across software development and production support. This includes code review and release practices, system integration testing, user acceptance testing, delivery readiness, dependency management, technical documentation, and incident response. The right person for this role knows how to introduce structure that helps teams move faster rather than slower. You can work credibly with product managers, program managers and engineers, understand where rigor is missing versus where teams need flexibility, and turn repeated operational pain into durable workflows, standards, and mechanisms. This role enables engineering teams to operate with stronger consistency around readiness, dependencies, security, launch discipline, incident response, and shared execution practices, while using tooling and automation to reduce the burden of that rigor over time. You will report to the Senior Manager, HR Automation and Transformation.

Requirements

8+ years of experience in technical program management, engineering program management, or a similar role in a software or systems environment
Strong understanding of the software development lifecycle, including design review, code review, testing, release management, and production support
Experience driving complex cross-functional technical programs across engineering, product, operations, analytics, and business teams
Proven ability to build operating models, standards, and processes that improve engineering execution without adding unnecessary overhead
Strong experience with dependency management, risk management, launch readiness, and delivery planning for multi-team initiatives
Experience with incident management, on-call models, escalation frameworks, and post-incident review
Experience helping teams adopt AI-enabled workflows with clear guardrails around usage, quality, security, and operational consistency
Strong written communication skills, including technical documentation, runbooks, operating procedures, and executive-ready updates
Comfort working with Jira, Slack, and similar workflow systems to improve delivery visibility, governance, and coordination
Ability to influence across teams, clarify ownership, and drive alignment without direct authority
Strong technical fluency, including the ability to understand software architecture, integration patterns, and code-level implications well enough to work credibly with engineers

Nice To Haves

You bring prior software engineering experience, or equivalent depth working alongside engineering teams, that allows you to read code, understand system behavior, and identify technical delivery risk early. The strongest candidates for this role bridge engineering depth with program leadership.

Responsibilities

Scale and mature the operating frameworks that govern how software is planned, tested, launched, and supported in production
Establish design review, security review, and release readiness frameworks for higher-risk technical changes
Embed security, compliance, and operational readiness into delivery workflows so they happen by default, not as last-minute checks
Build mechanisms and tools that improve T&I efficiency with measurable outcomes, including automation for routine coordination and delivery visibility
Improve visibility into technical debt, architectural dependencies, and cross-team impacts early enough to influence planning and prioritization
Partner with engineering leaders to make critical operating rigor consistent without slowing teams down
Improve technical delivery workflows, visibility, and governance across Jira, Slack, Workday, and other enterprise tools
Own the incident response program and continuous improvement mechanisms that strengthen resilience over time

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program
flexible paid time off/vacation, plus 80 hours of paid sick time per year