Manager, Professional Services (Brightflag)

Wolters Kluwer • New York, NY

9d • $128,900 - $226,025 • Hybrid

About The Position

Brightflag is seeking a Manager, Professional Services to lead and develop a growing team of Implementation Managers. This role is central to Brightflag's mission of transforming legal operations through its AI-powered legal spend management platform. The successful candidate will be responsible for building a coaching culture, implementing methodologies, and establishing standards for customer onboarding, which is a key differentiator for Brightflag. This is a remote role based in the US, with opportunities for in-person team meetups. The ideal candidate is a people-first leader with a background in project management and implementation, passionate about developing others.

Requirements

• 5+ years of relevant experience, with significant people management experience required
• Exceptional project management skills
• Strong people management and coaching skills
• Ability to design and implement methodologies and processes at scale
• Stakeholder Management and the ability to influence and align cross-functional teams
• Adaptability & Resilience — ability to lead a team through change and ambiguity

Nice To Haves

• Technical background

Responsibilities

• Leads and develops a growing team of Implementation Consultants, acting as their primary coach and people manager
• Conducts regular 1:1s, provides ongoing feedback, and owns career planning and development for each team member
• Manages performance with empathy and clarity, ensuring balanced workload distribution across the team
• Tracks and reports on key implementation metrics to monitor team effectiveness
• Oversees adherence to implementation methodology, project management standards, and customer engagement best practices
• Continuously improves implementation processes to drive efficiency, scalability, and customer satisfaction
• Provides strategic input to leadership on scaling the Professional Services function
• Owns onboarding and training for new team members to ensure fast and effective ramp-up
• Acts as an escalation point for implementation-related challenges and blockers
• Maintains and enforces standardized implementation playbooks for consistent customer experiences
• Promotes collaboration and knowledge-sharing within the team
• Supports hiring by participating in interviews and assessing candidate fit
• Partners with Product to deliver structured feedback from the field
• Leads cross-functional initiatives to support operational improvements

Benefits

• Competitive base salary range of $160,000 to $180,000USD plus bonus based on skills and experience
• 15 days PTO plus 8 scheduled Holidays and 5 Flexible Holidays
• 401(k) plan with company match
• Medical, Dental, & Vision Plans
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed