Manager, Professional Services

HealthEdge•Remote,

20h•$132,000 - $147,000•Hybrid

About The Position

The Manager of Professional Services is a strategic, client-facing people leader responsible for managing and developing a team of Business Consultants who deliver consulting services across HealthEdge’s software implementation and expansion engagements. This role serves as a key leadership resource within the Global Professional Services (GPS) organization, reporting to senior GPS leadership. The Manager, Professional Services is a frontline management role with two primary areas of responsibility: Services Delivery and People Management. The ideal candidate is a proven people leader and delivery-focused operator who brings both strategic perspective and hands-on depth. They serve as a trusted advisor to clients and a strong internal partner to Client Operations and Customer Success leadership, with a shared focus on driving successful, high-quality implementations. HealthRules Payor (HRP) is the primary platform context for this role. The Global Professional Services team supports customer-funded service delivery initiatives separate from standard SaaS license support activities. Engagements include customer implementations, business expansion, and optimization initiatives across the HealthEdge product portfolio. HealthEdge’s mission is to revolutionize healthcare through transaction automation and enablement of real-time business and clinical engagement among healthcare payers, providers, and patients. Our passionate, collaborative, and results-oriented team works remotely from coast to coast within the US as well as in various locations across India, with employees who specialize in healthcare payer business and technology.

Requirements

8 or more years of experience in a consulting or professional services role within a technology company operating with a SaaS model.
3 or more years of direct people management experience, with demonstrated success leading and developing consulting teams.
Bachelor’s degree in Business Administration, Information Technology, or a related field; equivalent experience considered.
Prior health plan industry experience (HMO, PPO, POS, MAPD, Medicare, Medicaid, Dental, etc.) strongly preferred.
Experience with Health Plan Claims and Benefits Administration software.
Proven track record leading complex software implementation engagements, including client discovery, requirements gathering, configuration oversight, and end-to-end delivery.
Demonstrated ability to manage project timelines, budgets, and resource allocation to deliver on commitments.
Strong analytical and problem-solving skills, with the ability to negotiate solutions that address the needs of diverse stakeholders.
Excellent written and verbal communication skills, with the ability to tailor messaging for a wide range of audiences, including executive stakeholders.
Demonstrated ability to build strong client relationships and operate as a trusted advisor throughout the engagement lifecycle.
Ability to manage cross-functional relationships and work effectively in a matrixed environment.
Ability to thrive in a fast-paced, dynamic environment and adapt to shifting priorities.
Proficiency in conflict management and navigating difficult conversations with confidence and diplomacy.
Ability to guide business design, configuration approach, and execution planning as it relates to the HealthRules Payor platform.

Nice To Haves

Experience with Smartsheet and Salesforce preferred.
HealthRules Payor experience preferred.

Responsibilities

Directly manage a team of Business Consultants, providing day-to-day leadership, guidance, and performance oversight.
Ensure all team members have a clear understanding of client business objectives and the implementation plans in place to achieve them.
Oversee the successful, on-time, and on-budget delivery of software implementation and expansion projects, maintaining a high standard of quality and client satisfaction throughout.
Drive operational efficiency across project delivery by developing and enforcing consistent processes, methodologies, and best practices.
Monitor project timelines, budgets, and resource allocation; identify and address risks before they impact delivery outcomes.
Serve as a strategic partner to client stakeholders and internal Client Operations and Customer Success leaders, ensuring alignment on objectives, priorities, and delivery status throughout the engagement lifecycle.
Act as a primary escalation point for client issues; proactively manage risks and lead corrective action planning with a client-first mindset.
Lead scoping, sizing, and estimating efforts for assigned engagements, and manage competing priorities across the project portfolio.
Coach customers on HealthEdge best practices and advocate for client needs internally to drive the best possible outcomes.
Collaborate cross-functionally with Sales, Product, Customer Success, and other internal teams to ensure alignment on client objectives and delivery requirements.
Provide regular coaching, feedback, and career development support to direct reports; encourage ownership of individual career growth.
Participate in recruiting and employee development activities to build a balanced team with the right mix of skills.
Prepare and present delivery performance metrics, project insights, and status updates to GPS and senior leadership.
Drive continuous improvement initiatives that enhance client satisfaction, delivery quality, and team capability.
Perform all job functions consistent with HealthEdge policies and procedures, including those governing the handling of PHI and PII.
Support internal initiatives and additional duties as assigned or required.