Manager, Professional Services

Thomson Reuters•Eagan, MN

6d•Hybrid

About The Position

This position is instrumental in leading, mentoring, and working closely with our Implementations Consultants/-Specialists, Project- and Service Managers. This role will have around 10-15 Direct reports.

Requirements

Bachelor’s degree in related areas of system integrations, IT Project Management.
8+ years of experience in related field
6+ years’ experience leader in Management and leading people
6+ years of project management, professional services, software development, or consulting experience.
Proven successful track record in Business to Business
In-depth knowledge of Pagero’s primary products and solutions.
Good understanding of the technical foundation in Pagero Network and Platform
Excellent in training, coaching and building technical talents to Experts
Deep understanding of Pagero customers’ general business process and needs connected to Order to Cash and Purchase to Pay.
Experience in automatization and compliance of business transactions in the P2P/O2C
Extensive experience of working with customers and senior stakeholders when delivering value
Excellent communication, presentation, and skills
Ability to transform customers’ business needs to a solution and business proposal
Ability to successfully lead in an agile, fast-paced environment developing new and unproven standards
Proven ability to identify prospects and build long-term relationships.
Excellent client relationship management skills including influencing and building relationships with a wide range of stakeholders including senior management.
Ability to communicate complex concepts to a broad audience
Innovative, passionate, self-starter.
Persistence despite obstacles or setbacks, comfort with ambiguity.
Flexibility in adjusting to new, different and changing business requirements and decisions
Results-oriented, focused on delivering results, and relentless commitment to win
Excellent and proven, complex problem solving, and conflict management skills
Ability to understand and interpret fundamental workings and trends within target industry
Excellent relationship building and influencing skills.

Responsibilities

Lead a Team and develop individuals from entry level as to full fledged experts being the experts that our projects need to deliver on pipe and forecast.
Lead a team in designing and implementing projects to assist customers in deploying their solutions.
Assist with pre-sales activities, including detailed project planning and conducting product demonstrations.
Partner with Sales and Global Compliance & Reporting Leadership to secure new business.
Lead and develop project plans
Be in tight collaboration with Customer Integration in developing the right competence split in between the two functions.
Implement Objectives, Key Results, and Strategies to drive growth.
Manage capacity planning, and key performance indicators (KPIs).
Present and report to the Sr Manager/Director and within defined structures.
Coach and develop Implementation Consultants/-Specialists, Project- and Service Managers.
Ensure competencies and capacities align with forecasts and demand.
Establish standardized processes for managing global projects.
Build relationships in close collaboration with Regulatory Affairs, Country Launch, Product, and other former Pagero functions.
Lead organizational change

Benefits

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match
market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan