Manager, Professional Services

Harris Computer

1d•Remote

About The Position

Harris Computer Systems – Solaris Business Unit is seeking a Manager of Professional Services (PS) to lead the delivery of implementation projects and the evolution of our services practice with an AI-first mindset. You will ensure projects have timely, profitable outcomes and exceptional customer experiences while building the capabilities, playbooks, and guardrails that make AI a durable force multiplier for our teams and our local government customers. What We Offer Opportunities to advance your career Comprehensive Medical, Dental, and Vision Three weeks of vacation and five personal days Employee stock ownership and 401(k)/RRSP matching programs Lifestyle rewards and community involvement Collaborative work environment with flexible work options What You’ll Do Customer-Focused Delivery Own customer success from kickoff through go-live and handoff to Support, maintaining clear, proactive communication on scope, expectations, progress, and timelines. Establish mutually defined completion criteria and close implementations with documented outcomes and value realized. Maintain strong issue management and contractual compliance while safeguarding customer satisfaction. Team-Focused Leadership Manage day-to-day operations of PS resources, modeling professionalism, accountability, and customer service. Hire, onboard, coach, and conduct performance reviews; set clear, measurable objectives and hold the team accountable to results. Develop skills pathways that combine domain expertise with AI literacy (prompting, tool selection, responsible use) to elevate delivery quality and velocity. Operations & Excellence Track and analyze PS KPIs (delivery predictability, margin, CSAT/NPS, backlog burn-down) and report insights to the leadership team. Refine implementation methodologies and playbooks; identify risks early and execute mitigation plans to protect timeline, forecast performance, and profitability. Drive structured post–go-live stabilization and lessons learned to fuel continuous improvement. AI-Forward Responsibilities Build and run the PS AI Enablement Program—playbooks, prompt libraries, and use-case catalog that improve scoping, configuration, data conversion, training, and change management. Champion adoption of enterprise-grade AI tools to improve planning, documentation, analysis, and stakeholder communication. Establish Responsible AI guardrails and partner with Security/Compliance to ensure customer trust. Collaborate with Product/R&D to surface implementation insights and identify where AI can augment workflows related to our solutions used by local governments. Define AI KPIs (adoption, efficiency gains, quality signals) and run pilots → scale what works; sunset what doesn’t. Qualifications Required 5+ years in a Professional Services organization with 2+ years direct people management. Proven ability to motivate teams, manage competing priorities, and meet deadlines. Experience managing enterprise software implementations. Demonstrated project management capability; PMP/ACP-PMI or equivalent is a plus. Strong business acumen, analytical skills, and proficiency with the Microsoft suite (Excel, Word, SharePoint, PowerPoint, Teams). Excellent interpersonal, oral, and written communication skills. AI & Technical (preferred but not mandatory) Hands-on experience introducing AI into services workflows (prompting, tool selection, risk controls, measurable outcomes). Familiarity with AI tools and responsible AI practices. Comfort collaborating with technical teams on data quality, process automation, and repeatable delivery accelerators. Soft Skills Effective time management, organization, and reporting Strong problem solving and customer service mindset Growth mindset with initiative, creativity, and innovation Ability to lead through change Work Environment This role is primarily remote and requires excellent management, communication, and organizational skills. We value flexibility, autonomy, and creating opportunities for growth. Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at [email protected] This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Requirements

5+ years in a Professional Services organization with 2+ years direct people management.
Proven ability to motivate teams, manage competing priorities, and meet deadlines.
Experience managing enterprise software implementations.
Demonstrated project management capability; PMP/ACP-PMI or equivalent is a plus.
Strong business acumen, analytical skills, and proficiency with the Microsoft suite (Excel, Word, SharePoint, PowerPoint, Teams).
Excellent interpersonal, oral, and written communication skills.
Effective time management, organization, and reporting
Strong problem solving and customer service mindset
Growth mindset with initiative, creativity, and innovation
Ability to lead through change

Nice To Haves

Hands-on experience introducing AI into services workflows (prompting, tool selection, risk controls, measurable outcomes).
Familiarity with AI tools and responsible AI practices.
Comfort collaborating with technical teams on data quality, process automation, and repeatable delivery accelerators.

Responsibilities

Own customer success from kickoff through go-live and handoff to Support, maintaining clear, proactive communication on scope, expectations, progress, and timelines.
Establish mutually defined completion criteria and close implementations with documented outcomes and value realized.
Maintain strong issue management and contractual compliance while safeguarding customer satisfaction.
Manage day-to-day operations of PS resources, modeling professionalism, accountability, and customer service.
Hire, onboard, coach, and conduct performance reviews; set clear, measurable objectives and hold the team accountable to results.
Develop skills pathways that combine domain expertise with AI literacy (prompting, tool selection, responsible use) to elevate delivery quality and velocity.
Track and analyze PS KPIs (delivery predictability, margin, CSAT/NPS, backlog burn-down) and report insights to the leadership team.
Refine implementation methodologies and playbooks; identify risks early and execute mitigation plans to protect timeline, forecast performance, and profitability.
Drive structured post–go-live stabilization and lessons learned to fuel continuous improvement.
Build and run the PS AI Enablement Program—playbooks, prompt libraries, and use-case catalog that improve scoping, configuration, data conversion, training, and change management.
Champion adoption of enterprise-grade AI tools to improve planning, documentation, analysis, and stakeholder communication.
Establish Responsible AI guardrails and partner with Security/Compliance to ensure customer trust.
Collaborate with Product/R&D to surface implementation insights and identify where AI can augment workflows related to our solutions used by local governments.
Define AI KPIs (adoption, efficiency gains, quality signals) and run pilots → scale what works; sunset what doesn’t.