Manager, Production Operations

Peloton•New York, NY

1d•$139,900 - $171,850•Onsite

About The Position

Peloton is seeking a Manager, Production Operations to guide technical production operations across our live and recorded programming. This role is responsible for building a consistent, scalable operating model that supports high-quality execution across all productions, shifts, and teams. As Manager, Production Operations, you will lead Supervisors and Production Assistants, strengthen frontline operational structures, drive standardization across workflows, strengthen resource planning, and partner cross-functionally to ensure productions run smoothly, efficiently, and seamlessly. This role relies on live production fluency, including hands-on multi-camera directing and technical directing experience in live or recorded production environments. It is ideal for a collaborative leader who can balance day-to-day operational oversight with long-term process improvement, team development, and organizational clarity. The ideal candidate brings deep experience in operations management within technical production environments, direct experience leading or participating in multi-camera control room environments, strong live production knowledge, excellent people leadership, and the technical fluency to participate meaningfully in production decisions. You should demonstrate strong judgment in live show conditions, including the ability to make clear, timely decisions in the control room when productions are active and conditions are changing.

Requirements

7+ years of experience in operations management, ideally within a live broadcast, studio, or technical production environment
Hands-on experience with multi-camera directing and technical directing in live or recorded production environments
Demonstrated control room leadership, with sound judgment under live show conditions and the ability to make clear, timely decisions during active productions
Strong technical production background and understanding of live production workflows
Technical fluency sufficient to participate meaningfully in production discussions, troubleshoot operational issues, and partner effectively with technical teams
Experience managing teams in a fast-paced, high-volume, deadline-driven environment
Proven ability to build structure, improve workflows, and lead operational change
Strong communication and stakeholder management skills, with the ability to work effectively across multiple functions
Experience developing teams through coaching, training, performance enablement, and clear accountability
Strong organizational skills, sound judgment, and excellent attention to detail
Proficiency with Google Workspace, Slack, Jira, and media production tools and systems

Responsibilities

Oversee daily production operations across shifts, ensuring productions run to schedule and teams execute smoothly and consistently
Lead daily team operations through clear communication, structured support, and shared performance standards
Mentor Supervisors as people leaders, building clear structure, accountability, and strong performance standards across the team
Oversee Production Assistants, ensuring clear role expectations, effective day-to-day support, development, and consistent performance across productions and shifts
Create and maintain scalable workflows, standard operating procedures (SOPs), and operating frameworks that support consistency across productions
Define escalation protocols and ensure issues are resolved consistently, with trends reviewed to inform operational improvements
Partner with the Global Production Scheduling Team to design effective shift planning, PTO coverage, and operational balance
Build structured training programs that strengthen supervisor capability and improve consistency in team leadership and execution
Lead inclusive hiring and performance enablement for Supervisors, Assistant Production Directors, and Production Assistants, supporting team growth and long-term capability building
Monitor quality and operational performance trends, identify improvement opportunities, and implement changes that strengthen execution
Coordinate across departments to remove blockers, improve communication, and strengthen end-to-end production workflows
Partner with Studio Operations to ensure studio readiness, operational uptime, and seamless support for productions
Build effective relationships with mid-level stakeholders to ensure communication standards are clear, consistent, and effective across teams
Optimize tools, workflows, and team processes, driving adoption and continuous improvement across Production Operations
Analyze operational trends and report performance insights, risks, and recommendations to senior leadership
Provide steady control room leadership during live and recorded productions, supporting clear communication, timely decision-making, and consistent execution under active show conditions
Build consistency across all productions through supportive systems, standards, and execution
Develop scalable workflows and SOPs that support operational excellence as the business grows
Guide Supervisors to grow as confident decision-makers and people managers
Foster efficiency, quality, accountability, and cross-functional alignment across Production Operations
Support strong technical execution across multi-camera and live production environments
Strengthen control room leadership, decision-making, and communication standards during active productions