Manager, Production Appeals

Quadax, Inc.•Middleburg Heights, OH

15d•Hybrid

About The Position

The Production Manager is responsible for leading daily production operations across domestic and global teams to ensure corporate and client performance objectives are met. This role is accountable for achieving key performance indicators (KPIs), driving operational efficiency, managing staff performance, and leading process improvement initiatives. The Production Manager ensures high-quality outputs, proactive communication, and continuous team development in a fast-paced production environment.

Requirements

Bachelor’s degree or equivalent work experience required
Minimum of 5–7 years of production, operations, or revenue cycle management experience
Demonstrated experience managing teams of 10+ direct reports in a high-volume, metrics-driven environment
Strong leadership and team development skills
Ability to work effectively in collaboration with diverse groups of people
Positive experience in attracting, developing, coaching, and retaining high performance team members
Ability to establish priorities, effectively communicate initiatives and objectives to staff, and drive accountability of supervisor responsibilities
Demonstrated strong integrity, positive attitude, and goal-oriented initiative
Proficiency with Microsoft Office and collaboration tools (Teams, OneNote, Planner)
Ability to maintain confidentiality and uphold PHI requirements
General office demands include sitting and/or standing for extended periods of time.
Dexterity with general office equipment including keyboard and mouse.
Ability to lift to 25 pounds.
Ability to handle stress in a fast-paced environment with multiple priorities and deadlines while adapting to a changing atmosphere.
The employee will be expected to make judgement decisions, grasp new ideas, and communicate with various employees and clients at all levels.

Nice To Haves

experience in healthcare operations, medical billing, or revenue cycle management, with a focus on appeals, denials management, and/or payer guidelines and processes
Experience managing both domestic and global teams preferred

Responsibilities

Own and drive performance against established KPI metrics
Proactively identify and communicate risks to performance, including root cause and required support
Develop and execute action plans to address performance gaps
Oversee daily production operations for both domestic and global teams
Ensure work is assigned and prioritized appropriately
Monitor workflow using work management tools to identify out-of-target items
Address quality exceptions and ensure proper audit processes are followed
Identify and investigate timecard discrepancies
Lead, coach, and develop supervisors and staff
Ensure supervisors are actively managing employee performance and development
Support recruitment, interviewing, and onboarding of staff and supervisors
Oversee onboarding and training programs using standardized templates and processes
Monitor staff productivity and quality KPIs and ensure coaching/training is provided
Implement corrective actions, including CPP Watch and additional support if needed
Conduct annual performance reviews and maintain documentation
Partner with supervisors to effectively manage global teams
Monitor query trends and escalate training needs
Analyze workflows and identify opportunities for efficiency gains
Conduct regular SOP reviews to ensure accuracy and standardization
Ensure all process changes follow formal approval protocols
Maintain professional, proactive, and timely communication with clients, leadership, and staff
Support Sr. Manager with client status reporting, special projects, KPI reporting, and executive presentations
Other duties as assigned