Manager, Product Simplicity Partner

Municipal Credit Union • New York, NY

5d • $93,200 - $155,790

About The Position

The Manager, Product Simplicity Partner is a strategic partner to the Product organization, responsible for simplifying, scaling, and operationalizing lending and deposit products across the Credit Union. This role bridges strategy and execution, ensuring products are designed, launched, and managed with operational rigor, regulatory awareness, and a relentless focus on member and employee experience. As a change agent, the Simplicity Partner drives cross‑functional alignment, identifies friction points, and delivers solutions that improve speed to market, adoption, and long‑term product performance.

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of management experience
• Project Management Professional (PMP) or Certified Project Manager (CPM) certification preferred
• Experience with Jack Henry Symitar and MeridianLink platforms preferred
• Minimum of 5 years product, deposit or lending operations or similar industry experience
• Strong written and verbal communication skills
• Strong analytical and critical thinking skills
• Excellent relationship building skills
• Ability to lead, negotiate and facilitate
• Strong change management skills with the ability to manage multiple projects and priorities

Nice To Haves

• Project Management Professional (PMP) or Certified Project Manager (CPM) certification preferred
• Experience with Jack Henry Symitar and MeridianLink platforms preferred

Responsibilities

• Responsible for the life cycle of programs that are directly related to the product strategic plan (lending and deposits) as well as identifying and researching new potential programs that will increase operational efficiencies and drive revenue
• Acts as the business lead on projects, supporting UAT processes, case management and defect discovery
• Own product launch readiness, ensuring operational, servicing, compliance, and training requirements are fully met prior to launch
• Partner with Product Managers to define success metrics, monitor adoption and performance, and recommend enhancements post‑launch
• Identify and resolve post‑launch issues that impact member experience, frontline efficiency, or financial performance
• Conducts risk assessments on all projects to preliminarily identify any deficiencies in the program or plan as well as collaborating to mitigate risks and losses to the Credit Union
• Lead cross-functional execution of product initiatives, ensuring alignment, accountability, and executive-level visibility.
• Schedule and facilitate meetings to ensure all projects and programs are being tracked for the department. Provide updates to Executive Management and project sponsors
• Identify and proposed solutions on gaps in processes and procedures within workflows, develop and implement solutions that eliminate process gaps, automate manual tasks, drive growth, and improve operational efficiencies
• Ensure product initiatives comply with regulatory, policy, and control requirements throughout the product lifecycle
• Partner with Risk, Compliance, and Audit to address findings, implement controls, and prevent repeat issues
• Proactively identify operational and member risk associated with product design decisions
• Serve as the primary business owner for cross‑functional product initiatives, partnering with Technology, Compliance, Risk, Operations, Marketing, Training, and Servicing
• Lead cross‑functional working groups to resolve product‑related issues, prioritize enhancements, and drive execution
• Champion simplification by reducing process complexity, eliminating manual workarounds, and improving product usability for members and frontline teams
• Translate product strategy into clear, scalable processes that support growth without adding operational burden
• Act as an escalation point for product‑related operational risks, defects, and member impacts
• Works with Product Data Specialist and IT on any data needs for the department
• Perform other duties as required

Benefits

• Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period.
• Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager