Manager, Product & Pricing Operations

Salesforce•Indianapolis, IN

About The Position

This position offers the exciting opportunity to be a part of the salesforce.com Product & Pricing Operations Team. The person will be responsible for working with product managers to assess the operational readiness of their products and guide them towards solution options and risk mitigation. The individual we are seeking is self-directed and team-oriented with the ability to understand the needs of technical/business/sales users, and deliver projects and tasks necessary to make everyone successful. The individual will be responsible for deeply understanding Salesforce’s quote to cash operations, detecting gaps in Salesforce’s ability to deliver novel products, collaborating with product, strategy and finance stakeholders to design solution recommendations, assisting with release management, designing and documenting new processes built on feedback, building reports, analyzing data, and producing process documentation. Successful candidates will be able to work effectively within cross-functional teams to identify and gain agreement on business requirements, track all project tasks and issues and communicate project needs with leadership.

Requirements

3-5 years in complex business and technical environments (management consulting and/or product management experience preferred)
Strong project management methodology (PMP certification preferred)
Technical and functional knowledge of Salesforce CRM
Prior experience as a Business Analyst or Project Manager
Prior experience with New Product Introductions processes, Business Operations, Quote to Cash Operations and/or M&A Operations
Demonstrated ability to drive process improvements, problem-solve, and produce results in a collaborative environment
A self–starter, motivated, detail oriented, has excellent problem-solving skills, and takes ownership of work. You must thrive on working with complex problems and identifying and creating solutions that address business needs, knowing how and when to present findings to an executive for decision making.
Solid written and verbal communication skills
Solid organizational skills, process orientation, and attention to detail required
Able to think independently and consider cross-functional and downstream impacts
Staging and deploying product configuration data for a release (major, patch, and e-release)
Troubleshooting of release blockers (hardware, configuration, code)
Responding to incidents in a production environment, such as investigating and remediating possible service delivery failures
Self-motivated with the ability to work with minimal supervision and excellent follow through with all matters
Detailed, organized, and results oriented
Get it done attitude with a strong sense of team

Nice To Haves

Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
Product & Price Book management experience is a plus

Responsibilities

Drive process and technical system improvements
Coordinate and lead cross-functional meetings, document decisions & follow-up on actions.
Manage projects including tracking tasks, issues, system requirements, and risks
Configure new price books and product SKUs in salesforce systems
Identify product packaging and quoting business requirements and system impacts
Lead in the analysis, design, testing, and implementation of new product configurations
Build out discounting structure in our quoting system