Manager, Product Manager- Global Payment Network

Capital One•McLean, IL

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team The Global Payment Network (GPN) organization is driving a renewed mission to transform its Platforms and Products. GPN encompasses the relationships, technologies, platforms, products, and processes that facilitate the movement of money for Cards, Merchants, Banks and Commercial Products across both domestic and international rails. For Product Managers, understanding and strategically managing the GPN is essential for maximizing customer value, optimizing costs, driving innovation in payments, and ensuring compliance. The Product Manager for the Observability Platform in GPN will define the strategy and roadmap for the systems that provide end-to-end visibility into application performance, infrastructure health, and user experience. They will partner closely with Business, Technology and Support teams to deliver scalable telemetry capabilities spanning metrics, logs, traces, alerting, and dashboards, to directly support payment network uptime, transaction integrity, and partner SLAs. This role translates business priorities into platform features that deliver measurable value, and prioritizes reliability, cost efficiency, and developer experience, ensuring teams can proactively detect, diagnose, and resolve issues quickly. This role will drive observability adoption across the organization, and measure success through improved system resilience and operational excellence.

Requirements

At least 3 years of experience working in Product Management
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Nice To Haves

Experience translating business strategy and analysis into consumer facing digital products
Experience with tools such as Datadog, Splunk, OpenTelemetry

Responsibilities

Define the strategy and roadmap for the systems that provide end-to-end visibility into application performance, infrastructure health, and user experience.
Partner closely with Business, Technology and Support teams to deliver scalable telemetry capabilities spanning metrics, logs, traces, alerting, and dashboards, to directly support payment network uptime, transaction integrity, and partner SLAs.
Translate business priorities into platform features that deliver measurable value.
Prioritize reliability, cost efficiency, and developer experience, ensuring teams can proactively detect, diagnose, and resolve issues quickly.
Drive observability adoption across the organization, and measure success through improved system resilience and operational excellence.