Manager Product Management

Alaska Airlines • Seatac, WA

5d

About The Position

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
In this role you will manage a team of product managers who define a roadmap of product features, that are connected across platforms, providing a hassle-free travel and operational experience. Exceptional planning and communication skills are essential for success in this role. This role works closely with senior executives, managers and specialists to develop a winning product strategy and products that delight our customers.

Requirements

• 5 years of experience in Product management.
• 2 years of leadership experience.
• Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree.
• Past success defining and launching mobile products.
• Passion for mobile app user experience and design.
• Excellent written and verbal communication skills with diverse audiences, including both technical and non-technical customers, colleagues, and executives.
• Excellent teamwork skills and ability to influence cross-functional teams.
• Knowledge of APIs and web-services architecture required.
• Familiarity with Visio, Power Point, MS Word, and Excel required.
• Ability to multi-task, prioritize, and solve problems required.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice To Haves

• Airline industry experience a plus.

Responsibilities

• Leads a team of product managers who determine Alaska’s product vision, roadmap, strategy and plans.
• Develop a 1-3 year vision and strategy by acting as voice of the user and by advocating for the user’s highest needs.
• Oversee the product strategy and assist in the creation of the individual product roadmaps.
• Assist in creating OKRs, KPIs and actively measure performance across a suite of products.
• Conduct competitive analysis across the airline and travel industries.
• Establish and maintain a steering committee to ensure roadmap and features are well informed and supported by key partners.
• Provide analysis and recommendations for potential new features, optimizations, and other methods to improve the overall user experience.
• Identify gaps in product functionality, plan out future enhancements, and assign priority.
• Monitor user feedback to prioritize product features, enhancements, and fixes.
• Actively monitor each product’s metrics and build a robust reporting suite for sharing this data.
• Communicate product status, key issues, and release plans to key constituents across the organization including management, IT, design, sales, PR, legal, airport, and customer service.
• Foster a culture of high performance, critical thinking, great design, and vibrant collaboration.
• Build relationships with stakeholders and manage their expectations on a regular basis.
• Manage, train, and mentor Product Managers.
• Select and manage vendor relationships and their products.
• Stay current in Agile Product Management best practices and develop team members as needed.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees